Sarah Smith

• Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
• Served as a liaison between technical support teams and customers to ensure timely problem resolution.
• Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
• Analyzed customer feedback and implemented strategies to improve customer experience.

During my time at Bupa I have demonstrated a dedication to optimizing customer service and representing Bupa as a brand. I have also adapted a vigorous drive to continuously expand my knowledge of Bupa as a business within the case management team, while also providing fair and reasonable case outcomes to our members.

• Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery and keeping business

My main roles included:

• Processing and receipting contractor invoices, stock ordering and overseeing all stocktake procedures.
• Aligning new products with customer demand, including redesigning cocktail menu's, while also implementing staff incentives aimed at increasing overall venue revenue.
• Streamlined event setup processes by creating efficient scheduling systems for staff.
• Developed strong relationships with external stakeholders and suppliers.
• Designing and facilitating staff training sessions.