Sarah Somers

Provide exceptional client, customer experiences ensuring satisfaction at every step of the clients journey.

• Maintain in-depth product knowledge to entice clients and offer recommendations.
• Obsessed with KPI's achieving and exceeding targets through coaching teams in unmatched customer service and upselling techniques.
• Immaculate attention to detail through Visual merchandising upholding world class store standards and enhancing product presentation.
• High-value transactions are handled with meticulous precision for the customer to create a seamless experience.
• Increased Sales and revenue growth by 20% YOY, acquired over 2000 clients and boosted client retention with 100% satisfaction rating. Reduced operational costs by 15%
• Resolve 100% of client complaints

• Managed POS efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
• Trained and mentored team resulting in 20% increase in team productivity

• Engaged and interacted with clients, customers to positive shopping experiences and drive revenue growth
• Oversaw, trained and encouraged 20 casual team members, 4 assistant managers and managers, promoting culture of efficiency and performance
• Generated repeat business by delivering exceptional customer service and positive engagement
• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team
• Developed new store location from ground up by hiring and training efficient team
• Increased profits over 20% through effective customer world class training
• Rotated merchandise and displays to feature new products and promotions
• Analyzed and interpreted store trends with Kepler Analytics to facilitate planning
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

• Focused on employee performance and developed coaching plans
• Delivered a world class experience to every customer, every time
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Managed opening and closing procedures and planned daily targets
• Supported team development and goal attainment by focusing on skill development and job satisfaction
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Provided current employees options for additional training opportunities
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Coached team on effective upselling and cross-selling methods
• Monitored employee performance and developed improvement plans
• Supported staff development and goal attainment by focusing on skill development and job satisfaction
• Advanced to keyholder and assistant manager-in-charge in manager's absence