Sarah Sossai
Burdell,QLD
Summary
Dynamic Retail Store Manager with a proven track record at Rockwear with three years of experience, enhancing shopping experiences and exceeding sales targets through exceptional customer service and effective inventory management. Skilled in office management and problem-solving, I excel in fast-paced environments, driving team performance and customer satisfaction. After completing a Certificate III in Business Administration Certificate in April 2004, I am looking to transition into casual/part-time administration or reception work with a small business where I will have the opportunity to continue my professional growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Rockwear
01.2019 - 11.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responsible for recruitment, hiring, training & coaching to develop top performing employee team within a new store
- Prepared & verify all employee time cards for accurate weekly payroll processing
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Rockwear
10.2017 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed approximately 30-50 incoming calls, emails and per day including weekends from customers, area & state managers
- Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Christmas Casual Retail Assistant
Rockwear
12.2016 - 10.2017
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Handled large volumes of customer inquiries via phone or email promptly while maintaining a courteous demeanor.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate 3 in Business Administrative
TAFE Queensland
Brisbane, QLD04.2024
Bachelor of Science - Sports Science
James Cook University
Townsville, QLD12.2007
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Strong interpersonal & networking skills
- Ability to work & communicate with people in a team environment
- Decision-making skills
- Customer Service
- Dependable and reliable
- Multitasking and Organisation
- Friendly and Positive
Certification
Certificate III in Business Administrative
Expert active wear fitter
Completed Dealing with Distress Day Program
Completed Building Strength & Resilience Program
Completed Food & Mood Day Program
Completed Women's wellbeing Program
Completed CBT Depression & Anxiety Program
Completed Mindfulness Based Cognitive Therapy Program
Completed Acceptance & Commitment Therapy Program
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Additional Information
References
-Available upon request
Timeline
Retail Store Manager
Rockwear
01.2019 - 11.2020
Assistant Store Manager
Rockwear
10.2017 - 06.2019
Christmas Casual Retail Assistant
Rockwear
12.2016 - 10.2017
Certificate 3 in Business Administrative
TAFE Queensland
Bachelor of Science - Sports Science
James Cook University
Certificate III in Business Administrative
Expert active wear fitter
Completed Dealing with Distress Day Program
Completed Building Strength & Resilience Program
Completed Food & Mood Day Program
Completed Women's wellbeing Program
Completed CBT Depression & Anxiety Program
Completed Mindfulness Based Cognitive Therapy Program
Completed Acceptance & Commitment Therapy Program
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
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