Sarah Speirs
Melbourne,VIC
Summary
Dynamic leader with proven expertise in operations management and staff training and development, honed at companies like K Mart. Excelled in building high-performance teams, enhancing productivity, and implementing risk management strategies. Achieved significant improvements in customer satisfaction and workplace safety through effective decision-making and goal setting.
Overview
7
7
years of professional experience
Work History
Manager
K Mart
Highpoint , VIC
02.2024 - 10.2024
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Initiated new product training sessions for employees to improve product knowledge.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Shift Supervisor
Sheesh Grill
Tullamarine , VIC
01.2023 - 12.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Identified needs of customers promptly and efficiently.
- Checked orders for quality and completeness.
- Resolved customer complaints and reported issues to senior management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Gym Receptionist
Rogers gym
Roxburgh Park , VIC
01.2021 - 10.2021
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Crew Member
Mcdonalds
Tullamarine , VIC
03.2018 - 12.2020
- Assisted management team with inventory counts of food products and beverage supplies.
- Took orders from patrons and input selections into store computer system.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
Gladstone Park Secondary College
Gladstone Park 11-2020
Skills
- Work prioritization
- Risk management
- Operations management
- Goal setting
- Decision-making
- Staff training and development
Timeline
Manager
K Mart
02.2024 - 10.2024
Shift Supervisor
Sheesh Grill
01.2023 - 12.2023
Gym Receptionist
Rogers gym
01.2021 - 10.2021
Crew Member
Mcdonalds
03.2018 - 12.2020
High School Diploma -
Gladstone Park Secondary College
Similar Profiles
DUYANG DUTTADUYANG DUTTA
Inbound Customer Service Representative at K MartInbound Customer Service Representative at K Mart
Caroline BryanCaroline Bryan
Operations Manager at K MartOperations Manager at K Mart
Julian AndeJulian Ande
Team Member at K MartTeam Member at K Mart