Sarah Squires
Mount Warrigal,New South Wales
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Steph Pase Planners
2024.04 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns,
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, from order inquires, Product information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through email, chat support and social channels. Keeping my 5 star rating customer service review.
Personal Assistant
Steph Pase Planners
2022.01 - 2024.04
- Worked along side CEO and assisted with all personal and business needs.
- Oversaw personal and professional calendars and coordinated appointments, meetings and family events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritisation and organisation of tasks.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information for for business and personal.
Warehouse and Customer Serivce
Steph Pase Planners
2020.07 - 2022.01
- Packing and dispatching of customer orders
- Management of warehouse team - Staff training, rosters, staff training.
- Housekeeping and warehouse organisation
Retail Assistant
Cotton On Group
2015.08 - 2019.08
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise
- Maintained tidy and organized store environment to comply with cleanliness standards.
Retail Manager
Cotton On Group
2010.01 - 2014.07
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visual merchandising displays that showcased clothing effectively.
- Management and training staff
- Tracking KPIs
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Education
High School Diploma -
Kiama High School
Kiama, NSWSkills
- Customer Support
- Problem-solving abilities
- Administrative Support
- Data Entry
- Customer Focus
- Multitasking
Hobbies
Spending quality time with my family, I have three boys who keep me very busy.
Timeline
Customer Service Officer
Steph Pase Planners
2024.04 - Current
Personal Assistant
Steph Pase Planners
2022.01 - 2024.04
Warehouse and Customer Serivce
Steph Pase Planners
2020.07 - 2022.01
Retail Assistant
Cotton On Group
2015.08 - 2019.08
Retail Manager
Cotton On Group
2010.01 - 2014.07
High School Diploma -
Kiama High School
Similar Profiles
DANIEL PENA (Jorniel)DANIEL PENA (Jorniel)
Music Video/Dancer at Me pase - Farruko ft. Enrique IglesiasMusic Video/Dancer at Me pase - Farruko ft. Enrique Iglesias
Sandra MarreroSandra Marrero
Client Service Representative at Philadelphia Animal Specialty And Emergency (PASE)Client Service Representative at Philadelphia Animal Specialty And Emergency (PASE)
Stephanie MahoeStephanie Mahoe
Owner/CEO/Fitness Coach at Steph Mahoe Fitness LLCOwner/CEO/Fitness Coach at Steph Mahoe Fitness LLC