Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Steley

Jindalee,Qld

Summary

Proven leader with extensive experience in operations management and team leadership, notably at Hoppys Carwash. Excelled in enhancing customer satisfaction and staff productivity through effective problem-solving and staff training. Demonstrated prowess in time management and verbal communication, achieving significant improvements in service delivery and team agility.

Overview

8
8
years of professional experience

Work History

Manager

Hoppys Carwash
02.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Open and closing business at beginning and end of day
  • Staff rostering and pays
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Supervisor

Gloria Jeans
01.2017 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Served a high volume of customers
  • Supervised staff and ran shifts
  • Improved customer satisfaction with timely response to inquiries
  • Increased team productivity by implementing efficient workflows

Greeter

Hoppys Carwash
09.2020 - 01.2024
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Greeted customers as they drove in, directed them where to go and

Cafe Manager

Hoppys Carwash
02.2018 - 09.2020
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Worked between the carwash and cafe to ensure everything flowed well
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Education

The Gap High
Brisbane, QLD

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management

References

Paul Hayfield

Greeter trainer

Hoppy’s Carwash

0420 230 355


Linzi Yee

Head of admin

Hoppys Carwash

0411 644 868

Timeline

Manager

Hoppys Carwash
02.2024 - Current

Greeter

Hoppys Carwash
09.2020 - 01.2024

Cafe Manager

Hoppys Carwash
02.2018 - 09.2020

Supervisor

Gloria Jeans
01.2017 - 01.2018

The Gap High

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Sarah Steley