Sarah Stelter
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality management seeking a transition into the finance sector. Proficient in customer service, operations management, and financial oversight, including budgeting, cash handling, and daily reconciliation. Co-founder of a successful business, demonstrating skills in financial reporting, expense tracking, and resource allocation. Known for adaptability, problem-solving, and thriving in fast-paced environments. Enthusiastic about applying strong work ethic and interpersonal skills to a finance-focused role with a commitment to delivering results and driving organizational success.
Overview
8
8
years of professional experience
Work History
Bartender
The Herbert Hotel
08.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Duty Manager
Bellevue Hotel
01.2024 - 08.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Co Founder
Chelas
01.2022 - 12.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations
Server
Smack Shack
01.2017 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
NGO Consulting Intern
Action Aid India
01.2020 - 02.2020
- Lead a team of peers to create an extensive program for promoting science education in Mumbai public schools that also addressed social and political issues
- Collaborated with different local organizations to bring unique tangibles that have now thrived in multiple public schools in Mumbai, India
NGO Consulting Intern
Ikamva Labantu
06.2018 - 09.2018
- Connected different NGOs from the Cape Town community to create key partnerships to maximize charity effectiveness for their clients
- Oversaw the creation, financial analysis and market research of starting a charity shop at one of their outreach sites
Education
Bachelor of Arts - Business Admin. And Management
University Of St. Thomas
St. Paul, Minnesota, USA05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Problem-solving
- Team leadership & development
- Strategic planning
- Project management
- Proposal development
- Business presentation
Timeline
Bartender
The Herbert Hotel
08.2024 - Current
Duty Manager
Bellevue Hotel
01.2024 - 08.2024
Co Founder
Chelas
01.2022 - 12.2023
NGO Consulting Intern
Action Aid India
01.2020 - 02.2020
NGO Consulting Intern
Ikamva Labantu
06.2018 - 09.2018
Server
Smack Shack
01.2017 - 12.2023
Bachelor of Arts - Business Admin. And Management
University Of St. Thomas
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