Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sarah Stephenson

Animal And Veterinary Bioscience Upcoming New Graduate
Sydney,NSW

Summary

I am graduating from The University of Sydney with a degree in Bachelor of Science/Bachelor of Advanced Studies majoring in Animal and Veterinary Bioscience and Animal, Health, Disease and Welfare. I have just finished my honours year where I researched the effects of heat stress on dairy cattle production.

I am excited to be finishing my university degree and to apply the skills and knowledge I have learnt in a professional setting. I would like to continue developing my knowledge in dairy as it is where my passion lies. I am a reliable, hardworking and friendly person who would like to develop new skills and am committed to work to the best of my ability.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Dog Daycare Supervisor

Happy Little Howlers
Botany , NSW
2022.05 - Current
  • Monitored animals for behavioral problems and signs of health issues and communicated concerns to team members and clients.
  • Worked to increase enrichment activities to dogs in care and was diligent and detail-oriented in maintaining hygiene and cleanliness for good animal welfare.

Brand Ambassador Sales Representative

Zoetis/ CGL Services
Sydney , NSW
2022.03 - Current
  • Travelled across Sydney pet stores, engaging and training teams to encourage product sale conversions whilst having a positive attitude and maintaining working relationships.
  • Continued education on product category background to assist with customer interactions and assisted with pharmacovigilance.

Petcare Attendant

Hanrob Pet Hotel
Heathcote , NSW
2020.11 - 2022.10
  • Monitored and documented animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs and ensuring good welfare.

Sales Assistant

Petbarn
Bondi Junction , NSW
2020.11 - 2022.04
  • Volunteered to be a store ambassador for a new product launch and led team training and team-building activities to accompany the launch, where the store led with highest sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences, providing complete solutions.

Sales Assistant and Online Team Supervisor

My Pet Warehouse
St Peters , NSW
2019.09 - 2020.11
  • Applied initiative, leadership and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated individual team strengths and assigned tasks based upon experience and training whilst providing primary customer support to internal and external customers in fast-paced environment.

Vet Receptionist and Vet Nurse Assistant

Our Vet
Shellharbour , NSW
2018.08 - 2019.02
  • Coordinated patient scheduling, check-in, check-out, payments for billing and answered owners' animal health questions and educated on healthy animal care practices.

Puppy School Instructor, Event and Sales Assistant

Best Friends Pet Super Centre
Shellharbour , NSW
2016.09 - 2019.09
  • Employed positive reinforcement with puppies, including voice rewards and food rewards and conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Managed administrative logistics of events planning, event booking and event promotions. Trained and supported staff for events.

Service Desk Team Assistant

Kmart
Shellharbour , NSW
2014.10 - 2020.06
  • Managed multi-tasking large amounts of orders with customer service by having effective task prioritization.
  • Trained employees on proper task procedures and guided team duties for efficient time completion by building team rapport.

Student Volunteer

Greencross Veterinary Clinic
Wollongong , NSW
2017.02 - 2017.10
  • Assisted medical intervention and therapy for animals in collaboration with vet nurses and veterinarians.

Education

Bachelor of Science/Bachelor of Advanced Studies - Animal And Veterinary Bioscience

The University of Sydney
2019.02 - 2023.04

Skills

    Customer service

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Timeline

Dog Daycare Supervisor

Happy Little Howlers
2022.05 - Current

Brand Ambassador Sales Representative

Zoetis/ CGL Services
2022.03 - Current

Petcare Attendant

Hanrob Pet Hotel
2020.11 - 2022.10

Sales Assistant

Petbarn
2020.11 - 2022.04

Sales Assistant and Online Team Supervisor

My Pet Warehouse
2019.09 - 2020.11

Bachelor of Science/Bachelor of Advanced Studies - Animal And Veterinary Bioscience

The University of Sydney
2019.02 - 2023.04

Vet Receptionist and Vet Nurse Assistant

Our Vet
2018.08 - 2019.02

Provide First Aid, St Johns Ambulance Australia, HLTAID001, HLTAID002, HLTAID003

2017-02

Student Volunteer

Greencross Veterinary Clinic
2017.02 - 2017.10

Puppy School Instructor, Event and Sales Assistant

Best Friends Pet Super Centre
2016.09 - 2019.09

Certificate I in Financial Servies, Youth Development and Training, FNS10115

2015-11

Service Desk Team Assistant

Kmart
2014.10 - 2020.06
Sarah StephensonAnimal And Veterinary Bioscience Upcoming New Graduate