Summary
Overview
Work History
Education
Skills
Key Competencies
Key Qualifications
Relevant Experience
References
Timeline
Generic

Sarah Stephenson

Westbury,Australia

Summary

To secure a position with an organisation that values dedicated, multi-disciplined team players. I wish to apply my qualifications and previous experience and commit my exceptional communication, customer service and organisational skills towards the success of your business.

Overview

19
19
years of professional experience

Work History

Business Office Manager

Strait Brands
York Town, TAS
03.2022 - 03.2023
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised business office staff and administrators, driving office operations.
  • Monitored inventory levels of office supplies and placed orders when needed.
  • Monitored office inventory to maintain supply levels.
  • Organized filing systems for easy retrieval of documents.
  • Developed strategies for improving administrative processes.
  • Acted as liaison between management team members, staff and external vendors.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided customer service support to clients by responding to inquiries in a timely manner.
  • Answered phones promptly and directed calls appropriately.
  • Leveraged technology to recommend enhanced or optimized systems.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Compiled reports from various departments on a regular basis.
  • Scheduled meetings and appointments for executive team members.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Maintained employee records, including payroll, vacation time and benefits information.
  • Ensured that all office equipment was maintained properly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Established and maintained filing systems to support office personnel.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Handled confidential company information in accordance with established protocols.
  • Implemented policies and procedures to ensure compliance with local regulations.
  • Reviewed invoices for accuracy to identify cost savings.
  • Developed and implemented procedures to ensure efficient workflow in the office.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Scheduler Accounts and Administration Manager

Designer Alfrescos WA
02.2014 - 01.2019
  • Opening and closing the shop, fielding incoming phone enquiries and assisting customers in person with requests and information regarding stock, and or reservations
  • Stock ordering and managing incoming stock
  • Handling rosters and staff management
  • Matching suitable products with customer needs through active listening skills, interpretation and problem solving abilities, and up selling when appropriate
  • Demonstrating excellent product knowledge at all times
  • Operating and reconciling a register, receiving cash, credit and EFTPOS payments and providing receipts in a timely manner
  • Conducting routine banking activity with detail and precision, and maintaining accurate and current records
  • Conducting stock take and effective merchandising; compiling requisition reports, ordering and receiving goods and cross-checking stock against orders with a sharp eye for detail
  • Word, Excel, Outlook Salesforce and Pronto, Phone management, answering and messages
  • Front on work with clients
  • Utilizing excellent oral communication skills to train and supervise new staff in customer service roles and business operations
  • Organizing schedules for trades and all construction related processes
  • Accounts invoicing and payable
  • Quotes for possible jobs and new clients
  • Maintaining great customer service with clients and trades
  • Organizing all deliveries and sticking to strict deadlines for current productions
  • All administrative duties and running of staff in a reception role, day to day running of a business with all administration tasks.

Head Sports Medic, General Admin Event Management

Palmyra Rugby Union
02.2006 - 09.2015
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Manager

Liz van Welie Swim School
03.2013 - 12.2013
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assigned work and monitored performance of project personnel.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed office inventory and placed new supply orders.
  • Maintained filing system for records, correspondence and other documents.

Reservations receptionist

Kununurra Country Club Resort
03.2010 - 11.2010
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Responded promptly to customer inquiries, concerns, and complaints.
  • Assisted guests with their luggage when needed.
  • Monitored call volume trends to ensure adequate staffing levels during peak hours.
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained up-to-date records of all reservations made via telephone or online systems.
  • Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.

Sales Assistant

Rebel Sport
03.2008 - 11.2009
  • Fostered relationships with customers to expand customer base and retain business.
  • Recommended, selected and located merchandise based on customer desires.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Conducted periodic audits of merchandise pricing accuracy.

Store Manager

Dusk
11.2007 - 03.2008
  • Monitored employee performance and identified performance gaps for corrective action.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Managed daily operations of the store, including opening and closing procedures.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Maintained store staff by recruiting, orienting and training employees.

Waitress/Barista

McCafé
Auckland, New Zealand
09.2004 - 11.2004
  • Receiving customers while maintaining a strong client focus in a café setting, welcoming enquiries, explaining menu items, taking orders and delivering items efficiently
  • Making a variety of hot beverages promptly and to order including coffee, lattés and cappuccinos
  • Processing all monetary transactions accurately and quickly in a busy environment
  • Upholding strict health and hygiene standards while preparing food and operating equipment; maintaining a tidy and attractive environment at all times
  • Working both unsupervised and as part of a team and utilising organisational skills and sharp eye for detail to assess, record and compile stock orders and conduct rotation
  • Opening and closing the café independently, cleaning and tidying on a routine basis to a professional standard.

Education

Certificate IV - Business Administration

Open Colleges
Online
02-2016

Skills

  • Microsoft Office: Word / Excel / Outlook / Access / PowerPoint / Internet Explorer / Salesforce / Pronto
  • Fast and Accurate Typing
  • Various In-House Systems
  • Ability to Rapidly Master New Systems
  • Processing Monetary Transactions
  • Reconciliation & Banking
  • No Pressure' Sales
  • Supervising & Training Experience
  • Professional Phone Manner
  • Effective Stock Management
  • Opening & Closing Establishments
  • Quality & Damage Control
  • Affective Stock ordering and Scheduling
  • Great Phone Manner
  • Strong Customer Focus
  • Computer Literacy
  • Active Listening
  • Working Unsupervised
  • Supportive Teamwork
  • Sharp Eye for Detail
  • Prioritizing Under Pressure
  • Organized & Enthusiastic
  • Sound Computer Knowledge
  • Switchboard

Key Competencies

A strong commitment to outstanding customer service as a service representative for an organization, upholding the values of quality and efficiency., Highly developed conflict resolution and customer complaint management skills which ensure customer satisfaction and repeat patronage., Compassionate and understanding towards all people of various ages, backgrounds and cultural groups., Oral communication is clear and concise with the ability to exchange information, instructions and ideas promptly., Excellent supportive and productive team player skills combined with the ability to work productively unsupervised., A refined ability to comprehend the briefest instructions and convey them concisely to staff under my supervision., Demonstrated ability to train staff for Customer Service Roles.

Key Qualifications

  • Certificate IV in Business Administration: Open Colleges, Finished 2016
  • Certificate in Sports nutrition training, health and Fitness: Auckland Institute of Sport
  • Certificate III in Sports Medic Training - Australian institute of sport
  • CERTIFCATE III, INTERNATIONAL HOSPITALITY MANAGEMENT, Auckland University of Technology
  • ADVANCED COMPUTER MANAGEMENT AND RECPETION SKILLS, Macintosh College Qld
  • RESPONSIBLE SERVING OF ALCOHOL, Mission Australia: 2005
  • RESPONSIBLE CONDUCT OF GAMING, Mission Australia: 2005

Relevant Experience

  • Scheduler Accounts and Administration Manager, Designer Alfrescos WA, 02/2014, 01/2019
  • Office Manager, Liz van Welie Swim School, 03/2013, 12/2013
  • Head Sports Medic, General Admin Event Management, Palmyra Rugby Union, 02/2006, 09/2015
  • Reservations receptionist, Kununurra Country Club Resort, 03/2010, 11/2010
  • Sales Assistant, Rebel Sport, 03/2008, 11/2009
  • Store Manager, Dusk, 11/2007, 03/2008

References

  • Designer Alfrescos WA, Elliot Stephenson, 0474 057 722
  • Character Reference, Gwen Foakes, 0413 483 994

Timeline

Business Office Manager

Strait Brands
03.2022 - 03.2023

Scheduler Accounts and Administration Manager

Designer Alfrescos WA
02.2014 - 01.2019

Office Manager

Liz van Welie Swim School
03.2013 - 12.2013

Reservations receptionist

Kununurra Country Club Resort
03.2010 - 11.2010

Sales Assistant

Rebel Sport
03.2008 - 11.2009

Store Manager

Dusk
11.2007 - 03.2008

Head Sports Medic, General Admin Event Management

Palmyra Rugby Union
02.2006 - 09.2015

Waitress/Barista

McCafé
09.2004 - 11.2004

Certificate IV - Business Administration

Open Colleges

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