Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Steve

Wodonga,VIC

Summary

To secure permanent / part-time position as a Medical Receptionists / Health Administrator. I believe with my current qualifications and experience in a busy medical centre I would be an asset to your practice, as I am very passionate and highly motivated in my duties. I work well unsupervised or in a team environment.. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Receptionist/Administration Assistant

ESTIA HEALTH
11.2015
  • Answering telephone
  • Tranfer phone calls to other departments
  • Patient and employees filing
  • Archiving
  • Customer service
  • Assisting with enquires from family members
  • Typing minutes of meetings
  • Ordering of products
  • Faxing/ scanning documents
  • Invoicing
  • Sending letters out to family member
  • Accomplishments
  • In the two weeks i did my work experience at Estia Health, it provided me with a sound and positive understanding of how an Age Care operates in the adminstration role of a facility.

Medical Receptionist

Lavington Doctors
02.2020 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical Receptionist

Craigieburn Central Medical Centre
02.2016 - Current
  • Use of Best practice medical software
  • Customer Service
  • Greeting patients
  • Collecting & entering patient details
  • Transfer of patient medical records
  • Booking appointments and assisting with patient enquires
  • Providing patient care
  • Office Administration tasks
  • Working along side with Doctors and Allied Health Professionals
  • Assisting Doctors with patient dressings, and ECG procedures
  • Billing Insurance Company's, Medicare, Work Cover, TAC and Private patients
  • Scanning, faxing and emailing documents
  • Organising NON Emergency patient transport and Interpreters when required
  • Daily organisation and cleaning tasks
  • Strong communication with work colleagues
  • Opening and closing of Medical Centre

Personal Care Assistant

Bethel Aged Care
01.2012 - 01.2015
  • Providing palliative care and ensuring comfort to the resident and emotional support to the family
  • Providing high care services
  • Documentation
  • Showering residents and assisting with personal hygiene
  • Providing emotional support and company to the residents
  • Preparing and assisting residents for meals
  • Feeding residents
  • Cleaning
  • Assisting residents with bathroom requirements
  • Escorting resident to family outing

Personal Care Assistant

Aberdeen Aged Care
01.2011 - 01.2011
  • Providing palliative care and ensuring comfort for the resident and emotional support to the family
  • Feeding residents
  • Showering residents
  • Preparing residents for the day ahead
  • Providing emotional support and company to the residents
  • Providing morning and afternoon tea
  • Cleaning
  • Assisting with personal hygiene

Personal Care Attendant

Yarra Ranges Support Services
01.2010 - 01.2010
  • Showering clients
  • Preparing meals and feeding clients
  • Preparing clients for day activities
  • Escorting clients to day activities
  • Providing emotional support to the clients
  • Taking clients to appointments or outings

Personal Care Assistant

Relief Nursing Agency
01.2010 - 01.2010
  • Providing high care service
  • Providing one on one personal care
  • Escorting residents to day activities
  • Showering and assisting to personal hygiene with bathroom requirements
  • Providing emotional support and company to residents
  • Feeding
  • Cleaning
  • Documentation

Personal Care Assistant

Clovelly Cottages
01.2009 - 01.2009
  • Showering/bed washes preparing residents for the day ahead
  • Attending to personal hygiene
  • Feeding residents
  • Providing emotional support and company to residents
  • Escorting residents to day activities
  • Cleaning
  • Documentation
  • Making bed

Personal Care Assistant

The Grange Wodonga
01.2008 - 01.2008
  • Providing high care service
  • Providing palliative care and ensuring comfort to the resident and emotional support to family
  • Attending to personal hygiene
  • Showering residents
  • Feeding residents
  • Providing emotional support and company to the residents
  • Providing activities for the residents to attend
  • Making beds
  • Preparing residents for the day ahead
  • Documentation
  • Cleaning

Education

Certificate IV in Health Administration - undefined

Melbourne Polytechnic

Additional Information - undefined

Skills Front Desk, Medical Billing Certifications/Licences First Aid - undefined

Certificate III in Age Care Work - undefined

Albury Tafe
2008

Melbourne VIC - undefined

2015

Certificate II in Community Services Support Work - undefined

Tafe
2007

Skills

  • Skills Used
  • Excellent customer service
  • Excellent resident and family interaction
  • Ability to mulitask and learn quickly
  • Polite phone manners
  • Quick learning skills on the software the company used
  • Mail Handling
  • Staff Management
  • Records Management Systems
  • Administrative Support
  • Confidentiality and Data Protection
  • Computers and Technology
  • Training and Development
  • Employee Communications
  • Confidential Document Control
  • Document and File Management
  • Set Appointments
  • Data Entry
  • Telephone Reception
  • Order Placement

Accomplishments

  • Training - Trained medical billing staff of Number employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Assisted management with the training of Number new staff members.
  • Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Timeline

Medical Receptionist

Lavington Doctors
02.2020 - Current

Medical Receptionist

Craigieburn Central Medical Centre
02.2016 - Current

Receptionist/Administration Assistant

ESTIA HEALTH
11.2015

Personal Care Assistant

Bethel Aged Care
01.2012 - 01.2015

Personal Care Assistant

Aberdeen Aged Care
01.2011 - 01.2011

Personal Care Attendant

Yarra Ranges Support Services
01.2010 - 01.2010

Personal Care Assistant

Relief Nursing Agency
01.2010 - 01.2010

Personal Care Assistant

Clovelly Cottages
01.2009 - 01.2009

Personal Care Assistant

The Grange Wodonga
01.2008 - 01.2008

Certificate IV in Health Administration - undefined

Melbourne Polytechnic

Additional Information - undefined

Skills Front Desk, Medical Billing Certifications/Licences First Aid - undefined

Certificate III in Age Care Work - undefined

Albury Tafe

Melbourne VIC - undefined

Certificate II in Community Services Support Work - undefined

Tafe
Sarah Steve