Sarah Stevenson
Mannering Park,NSW
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, client relations and passionate about pets' health and client education. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
5
5
years of professional experience
Work History
Veterinary Nurse
Small Animal Specialist Hospital
03.2022 - Current
- Worked in multiple departments including Hospital Care, Surgery and Emergency and Critical Care
- Highly skilled in treatments, procedures, imaging and anaesthetics and have worked directly with the only Critical Care Specialist on the Central Coast
- Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets' health and treatment options.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets' health statuses.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
Animal Attendant
SASH Tuggerah
11.2021 - 03.2022
- Assisted the veterinary professionals by ensuring the high standard of care and presentation of hospital facilities were maintained at the highest level
Veterinary Nurse
Greencross Lambton
11.2019 - 11.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Assisted veterinarian with surgical procedures by assembling and sterilising instruments and administering anaesthesia
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures
- Performed routine laboratory procedures for haematology, urinalysis and serology
- Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
Store Assistant
ALDI
01.2021 - 07.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Counted cash, made change and stored coupons to keep organised and balanced cash register drawer
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Education
Certificate IV - Veterinary Nursing
TAFE NSW
Kurri Kurri, NSW07.2022
Certificate II - Animal Studies
AIRC
12.2021
High School Certificate -
Lambton High School
01.2013
Skills
- Client Communication
- Critical Care Nursing
- Compassionate Animal Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Responsible and Reliable
- Time Management
- Attention to Detail
- Problem-solving Abilities
- Multitasking
Activities
I enjoy reading, traveling, listening to music, sharing a great meal with friends and of course doing anything with my three beautiful dachshund boys.
References
- Chad Tomkins, ECC Shift Leader, SASH Tuggerah, 0451 419 711
- Madison Watson, ECC Nurse, SASH Tuggerah, 0432 408 606
Timeline
Veterinary Nurse
Small Animal Specialist Hospital
03.2022 - Current
Animal Attendant
SASH Tuggerah
11.2021 - 03.2022
Store Assistant
ALDI
01.2021 - 07.2022
Veterinary Nurse
Greencross Lambton
11.2019 - 11.2022
Certificate IV - Veterinary Nursing
TAFE NSW
Certificate II - Animal Studies
AIRC
High School Certificate -
Lambton High School
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