Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Hobbies and Interests
Available Times - Description
Profile
Affiliations
Languages
Timeline
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Sarah Stockley

Highfields,QLD

Summary

Dynamic and motivated retail professional with proven problem-solving abilities and exceptional communication skills, honed at Coles. Recognized for fostering positive customer experiences and maintaining composure under pressure. Adept at adapting to diverse environments, I consistently prioritize customer satisfaction and team collaboration, ensuring efficient service delivery and strong customer retention. Although I am young and lack years of experience, I want to perfect my skills in a medically professional environment to better prepare myself for my future career as a psychologist. I am well equipped to handle new tasks and adapt to new environments, as I am motivated to set myself up for a successful career.

Overview

3
3
years of professional experience

Work History

Retail and Customer Service Worker

Coles
Highfields, QLD
07.2024 - Current
  • Handled cash transactions accurately and efficiently.
  • Provided support regarding technical issues related to products or services.
  • Processed orders quickly and accurately using point-of-sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Maintained a professional attitude at all times when dealing with customers.
  • Answered incoming calls, responded to inquiries, and resolved customer complaints.
  • Explained product features and benefits according to customer needs.
  • Identified potential issues with products or services and provided solutions to customers.
  • Greeted customers and ascertained customer needs.
  • Contributed to the team effort by accomplishing related results as needed.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Collaborated with colleagues in order to provide efficient resolution of customer problems.
  • Utilized problem solving skills to quickly resolve customer issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adhered to company policies when interacting with customers.
  • Provided exceptional customer service to ensure positive customer experiences.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Work Experience Intern

Lifeline
Highfields, QLD
03.2022 - 04.2022
  • I did my schoolwork experience at my local Lifeline for five days. In that time, I completed retail and customer service tasks, as well as monitoring inventory stock for the store.
  • My employer left a comment on my assessment that read, 'It was an absolute pleasure having Sarah here.' She has shown enthusiasm for any task asked of her, and demonstrated that she can work well with any age group. Sarah is a capable young woman, and I'd be more than happy to have her here any time.
  • 'A great vibe' - feedback from a customer.

Babysitter

Michelle Finley
Highfields, QLD
  • I have also babysat children aged 3 through 13 on numerous occasions for different people.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Tailoring activities based on the individual needs of each child under care.
  • Administering medication when needed according to parent instructions.
  • Establishing trust through consistent communication with both parents and kids.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • One of the parents I babysit for commented, 'Sarah has a great sense of responsibility and adapts easily to difficult situations with a levelheaded composure, while still making it fun for the kids. They always have a good time and are always excited to see her again .' - Michelle Finley

Education

High School Diploma -

Highfields State Secondary High School
Highfields, QLD
11-2024

Bachelor of Science - Psychology

University of Southern Queensland
Toowoomba, QLD

Skills

  • Adaptation
  • Communication
  • Motivated
  • Willing to learn new things
  • Composure
  • Problem solving
  • Time management
  • Prioritization
  • Positive and professional
  • Adaptive team player
  • Critical thinking
  • Empathy and patience

References

  • Brenda Heskett, Defence Facilitator, 0438748448, bhesk3@eq.edu.au
  • Michelle Finely, Parent of kids I babysat, 0413828985, Michelle.fin2@gmail.com

Extracurricular Activities

Studying Japanese privately Played volleyball Raced in Long distance swimming championship in Brugge, Belgium Also had swim meets in places such as Portugal, France, Germany, and the Netherlands Practiced Brazilian Jujitsu in Canberra for two years Studied French in international school

Hobbies and Interests

  • Reading
  • Writing
  • Japanese

Available Times - Description

Very flexible with work shifts. Availability ranges from every day of the week after school other than Thursday as I am committed to Japanese tutoring. Free all school holidays and weekends.

Profile

17, 12/25/06, Sarah Stockley

Affiliations

  • Although I am a STEM major, I have always enjoyed writing fiction and poetry. I have submitted some of my stories to competitions and publishing houses, and after I graduate, I hope to keep writing on the side in hopes of publishing my own novel one day
  • As much as I enjoy writing, I equally enjoy reading, if not more; I've read from a young age and complete several books weekly
  • I also enjoy exercise, whether it's the gym, Pilates, hiking, volleyball, swimming, or even just walking
  • I was fortunate enough to travel extensively as a child due to my father's job in the military, and I plan to keep traveling in the future

Languages

Japanese
Professional

Timeline

Retail and Customer Service Worker

Coles
07.2024 - Current

Work Experience Intern

Lifeline
03.2022 - 04.2022

Babysitter

Michelle Finley

High School Diploma -

Highfields State Secondary High School

Bachelor of Science - Psychology

University of Southern Queensland

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Sarah Stockley