Sarah Suter
Summary
Results-oriented professional with a diverse background in the medical industry, including experience as an Assistant and Receptionist. Seeking a challenging executive assistant role to leverage strong organisational, communication, and multitasking skills in support. Committed to utilising attention to detail, organisational abilities, and excellent communication skills to facilitate seamless operations and maximise executive productivity. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
4
4
years of professional experience
Work History
Medical Representative
Campbelltown Family Medical Centre
09.2022 - Current
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Improved product knowledge for team members through regular training sessions and workshops.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Used [Software] to maintain company database with essential account and sales information.
Medical Receptionist
North Park Medical Centre
03.2021 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Medical Receptionist
Kurralta Park Medical Centre
02.2020 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
Bachelor of Human Movement -
University of South Australia
Adelaide, SA2026
Skills
- Contract Negotiation
- Promotions Planning
- Relationship Building
- Vendor Management
- Prospecting and Cold Calling
- Insurance Verification
- New Business Development
- Persuasive Communication
- Account Management
- Electronic Medical Records
- Problem-Solving
- Document Management
- Scheduling Meetings
- Positive Attitude
- Client Relationship Management
- Adaptability
- Time management
- Medical terminology proficiency
- Customer Service
References
References available upon request.
Timeline
Medical Representative
Campbelltown Family Medical Centre
09.2022 - Current
Medical Receptionist
North Park Medical Centre
03.2021 - 09.2022
Medical Receptionist
Kurralta Park Medical Centre
02.2020 - 09.2022
Bachelor of Human Movement -
University of South Australia
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