Sarah Tahata
Brisbane
Summary
With 18 years of customer service experience and 18 months in recruitment, I possess a wealth of expertise in building strong relationships and delivering exceptional client and candidate experiences. My skills in communication, problem-solving, and meeting performance targets have consistently contributed to my success. I have a proven ability to adapt to dynamic environments while maintaining a commitment to excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Recruitment Coordinator
WorkPac PTY LTD
05.2023 - Current
- Search for suitable FTMs via Chilli Max (including Integrated Chilli Search and Targeted Search), Seek, Linkedin, etc
- Ensure that job orders advertised on the WorkPac website are of a high standard and in line with the Job Advertising Scorecard
- Accurate data entry of interview and reference check comments, medical alerts (if necessary), bank and tax details
- Maintain a high focus on FTM Retention
- Develop strong working relationships with Business Development Managers and Site Manager's
- Ensure attendance and active participation in all Team Meetings (i.e., Recruitment Meeting, Whiteboard Meetings, Red Alert, etc.)
- Source new FTMs through referrals
- Direct FTMs to complete registration process via myworkpac
- Submit suitable FTMs to the BMs or SMs for submission to clients
- Conduct face to face interviews with FTMs
- Complete FTM reference checks to build a history of performance
- Generate Client Leads via the reference checking process
- Ensure a legible copy of required qualifications, tickets and/or licences are on the FTMʼs file
- Advise FTM of PPE requirements as specified on the job order
- Confirm assignment details with the FTM as detailed on the job order
- Issue Notice of Offer, Hazard Register and Timesheets to the FTM prior to placement
- Maintain regular contact with placed and/or registered FTMs during their assignment in accordance with the relevant procedure, focusing on safety and ensuring valid qualifications, tickets and/or licences, etc are on file
- Terminate FTMs immediately from their job order when advised by BMs or SMs and ensure accurate termination reason is recorded
- Monitor internal non-compliances and be pro-active in identifying and correcting them
- Ensure regular Candidate Care calls and Safety Interaction Records are completed with placed FTMs
Travel Claims Consultant
Allianz Global Assistance
11.2022 - 02.2023
- Providing an excellent customer experience by maintaining a high level of service at all times, identifying problems or customer needs and showing empathy when needed
- Ensuring callback requests regarding new and existing policies or overseas trip emergencies were dealt with in a timely manner
- Accurately complete administrative work/documentation as and when required
- This included inputting and maintaining customer records with accurate, high quality policy information in order to keep an up-to-date knowledge of customer activity
- All conversations and transactions were clearly documented, but customer confidentiality was maintained at all times
- Accurately complete quote to sale policies and pre existing medical assessments for travel when needed using IT systems
- Answer queries and questions from customers regarding the status or update of their claims, and following up by either email, phone or letter regarding the status of their claim
Help Desk Representative/ Customer Experience Operator
13Cabs
11.2020 - 09.2022
- Working in a high volume, fast paced call centre receiving calls in relation to cab booking services which includes data entry and utilizing multiple systems including MTData
- Delivering exceptional customer service and aiming to exceed their expectations, handling and solving lost property enquiries and customer complaints/concerns
- Maintaining, completing and ensuring relevant documents/pre scheduled and important account bookings are accurate and kept up to date
- Liaising with drivers and cab owner operators and assisting them across all QLD Fleets, ensuring the connection between driver's and customers goes as smoothly as possible
- Operating with radio networks, dispatching of vehicles and working directly with other Customer Experience Operator's and Management
- Training of new staff in procedures and policies as well as general operational skills
- This included training staff in their roles, and signing them off to ensure they could perform the job to the companies standards
VIP Food and Beverage Attendant
Treasury Casino and Hotel
11.2016 - 11.2020
- Ensure VIP guests enjoy themselves throughout their stay within the premises and are served every 15 minutes
- Inform VIP quests about details of the services provided, draws, promotions and events occurring in the casino
- Stay informed and up to date about any changes within Star Entertainment
- Provide Diamond Tier guests with personal attention to ensure they have the best of the amenities and satisfactions that The Star has to offer
Education
Master of Clinical Psychology -
University of Queensland
St Lucia, QLD11.2021
Bachelor of Psychological Science -
University of Queensland
St Lucia, QLD11.2018
Skills
- Background checks
- Resume screening
- Candidate sourcing
- Written and verbal communication
- Cold calling
- Interview scheduling
- Recruiting processes
- Recruitment
- Administrative skills
- Candidate tracking
- Excel spreadsheets
- Tracking spreadsheets
- Compliance
- Conflict resolution
- Onboarding coordination
- Friendly customer service
- Inbound customer service
- Customer service excellence
- Customer service and retention
- Superior customer service
- Beverage preparation
- Food presentation
- Allergy awareness
- Sanitation standards
- Table setting proficiency
- Upselling strategies
- Meal prep
- BOH
- Attention to detail
- Problem-solving
- Time management
- Safe food handling
- POS system operation
- Cross-selling and upselling
- Complaint handling
- Menu recommendations
References
References are available upon request!
Timeline
Recruitment Coordinator
WorkPac PTY LTD
05.2023 - Current
Travel Claims Consultant
Allianz Global Assistance
11.2022 - 02.2023
Help Desk Representative/ Customer Experience Operator
13Cabs
11.2020 - 09.2022
VIP Food and Beverage Attendant
Treasury Casino and Hotel
11.2016 - 11.2020
Master of Clinical Psychology -
University of Queensland
Bachelor of Psychological Science -
University of Queensland
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