Sarah Thompson
Wyndham Vale,VIC
Summary
Professional with strong background in client relations, adept at fostering communication and ensuring client satisfaction. Skilled in managing multiple tasks, resolving issues, and adapting to changing needs. Valued for team collaboration, reliability, and achieving results. Proficient in client management, conflict resolution, and stakeholder engagement.
Overview
14
14
years of professional experience
Work History
Client Liaison Officer
MYB EMPLOYMENT
11.2020 - 11.2021
- Assisted clients who were in financial hardship to engage with consumer advocates and refinancing agents to help them keep their properties.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Actively participated in team meetings, weekly audits and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
- Built strong relationships with clients through regular communication and excellent customer service.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
Facilities Manager/Student Services Administrator
Melbourne Institute of Technology
05.2017 - 05.2019
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Reported to directors regarding their properties.
- Day to Day Administration and Reception duties for the University.
- Organising fundraisers and events catering to different cultures and religions.
- Researching and creating documents for Alumni and keeping up to date with other University trends.
- Working closely with Enrollment team, Admissions and GM.
TEMP Administrator
Cervus Equipment John Deere
07.2015 - 12.2015
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, arranged, and input information into database system.
TEMP Academic Secretariat
Federation University
01.2015 - 07.2015
- Attending all meetings with committees and boards creating agendas and recording and typing up formal minutes.
- Setting up board room and linking in remote attendees.
- Contributed positively to workplace morale by maintaining a professional and positive attitude.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
TEMP Administration and Logistics
Tuscan Path
03.2014 - 08.2014
- Tracked orders and notified customers of status or potential delays.
- Liaised with interstate and local freight companies regarding orders.
- Delegated orders to specific location based freight companies.
- Created Picking and Packing orders for warehouse.
- Prepared pallets with correct shipping slips ready for transport.
- Liaised with customers regarding stock and shipments.
- Maintained records.
- General office admin duties.
- Assisted walk in customers.
Student Services Administrator/Receptionist Manager
Melbourne Institute of Technology
02.2011 - 02.2014
- First point of contact for students and visitors.
- Delegating phone calls to correct departments.
- Liaising with all departments, GM and directors.
- Working independently and as apart of the student services team.
- Booking appointments for students to meet with counsellors and teachers.
- Diary Management for staff.
- Created sensitive documents for students and their families.
- Liaised with Maintenance Manager and trades people.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Coordinated and held company/student events and meetings to foster teamwork and boost morale.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Coordinated office events, seminars and meetings for staff and clients.
Receptionist/Administrative Assistant
Bambra Press
01.2008 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Liaised with stakeholders regarding orders and delivery.
- Assisted accountant with reconciliations and invoicing.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Year 11 -
Catholic Ladies College
Eltham, VICCertificate III - Business Administration And Management
Box Hill Institute of TAFE
Melbourne, VIC01-2008
Skills
- Verbal and written communication
- Goal setting
- Activity planning
- Recordkeeping
- Teamwork
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Customer engagement
- Relationship building
- Self motivation
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Client Liaison Officer
MYB EMPLOYMENT
11.2020 - 11.2021
Facilities Manager/Student Services Administrator
Melbourne Institute of Technology
05.2017 - 05.2019
TEMP Administrator
Cervus Equipment John Deere
07.2015 - 12.2015
TEMP Academic Secretariat
Federation University
01.2015 - 07.2015
TEMP Administration and Logistics
Tuscan Path
03.2014 - 08.2014
Student Services Administrator/Receptionist Manager
Melbourne Institute of Technology
02.2011 - 02.2014
Receptionist/Administrative Assistant
Bambra Press
01.2008 - 01.2011
Year 11 -
Catholic Ladies College
Certificate III - Business Administration And Management
Box Hill Institute of TAFE
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