Open To Work
SARAH THOMPSON
AMRS
Melbourne,VIC
1
Certification
2008
years of professional experience
1
year of post-secondary education
Professional caretaker with strong focus on delivering exceptional and comprehensive care for homes and pets. Skilled in ensuring safety, cleanliness, and comfort of homes and pets. Known for reliability, adaptability, and effective communication. Valued for strong organizational skills and proactive approach to problem-solving in dynamic environments. Track record of reliability, adaptability, and attention to detail.
Work History
House and Pet Sitter
- Managed daily care routines for multiple pets, ensuring their health and well-being, dietary requirements, exercise schedules, companionship and owners instructions.
- Provided regular updates to pet owners through detailed communication and photo sharing.
- Coordinated house maintenance tasks, including mail collection, plant care, house cleaning and maintenance to maintain and improve property integrity.
- Established strong relationships with repeat clients through consistent reliability, high-quality service, proven trustworthiness, professionism and exceptional attention to detail.
- Managed household tasks, including mail collection, plant care, trash removal, pool maintenance, and extensive cleaning to enhance clean living environment for clients'' return.
- Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Maintaining confidentiality of clients'' personal information, and safeguarding pets and expensive properties.
Data Entry Clerk
1 Year 1 Month- Handled extensive data volumes with precision, focusing on accuracy and detail-oriented management.
- Analyzed and improved data entry methods, resulting in increased efficiency, precision and accuracy of data diligently entering account information and verifying input.
Customer Service Officer, then, Scheduling Co-ordinator
5 Years 10 Months- Scheduling Co-Ordinator. Ran/Scheduled print jobs with factory staff, managing customer business accounts, e.g. RACV Insurance, South East Water, Holden Australia.
- Customer Service Representative (CSR) Assisted account managers with contracts for SEW, RACV, Holden, SIDS, organising weekly/monthly invoices, and accounts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Participated in regular meetings with supervisors to discuss challenges and opportunities for growth and development.
- Coordinated complex scheduling for multiple projects, ensuring optimal use of resources and timely completion.
Education
Graduate Certificate - Criminology
- Continuing education in Post Graduate Criminology@ Griffith University (Queensland).
Bachelor Degree - Psychological Sciences, Major in Psychology, Minor in Advanced Psychology
Criminology electives completed through Griffith University.
Skills
Adaptability
Compassionate pet handling
Independent decision-making
Security awareness
Flexibility
Pet care expertise
Home maintenance
Tech-savviness
Trustworthiness
Clean background check
Valid Driver's license
Housekeeping
Home security procedures
Pool maintenance
Excellent communication
Multitasking and organization
Accomplishments
Single mother raising 17 year old daughter from birth. Studying and completing Bachelor of Psychological Sciences - Swinburne University (Hawthorn). Currently studying postgraduate criminology - Griffith University (Queensland), online. Volunteered at daughters schools, Lloyd Street Primary and Glen Eira College - Working With Children Check. Currently living with and Assisting 87 year old parents.
Certification
Support Work - Working with Children - VIC
Languages
English
Full Professional
Interests
Gardening
Cooking
Crafting and DIY Projects
Volunteering for community initiatives
food related charities to give back to local communities and make a positive impact.
Martial Arts
Swimming
Football
Dancing
Animal Care
Participating in Neighbourhood Watch like set up through WhatsApp to ensure safety and connection with local neighbours in neighbouring streets.
Music
Blockchain Technology and Cryptocurrency
Timeline
Griffiths University
Graduate Certificate from Criminology
03.2026 - 06.2027Read More
Data Entry Clerk
AMRS
12.2006 - 01.2008Read More
Customer Service Officer, then, Scheduling Co-ordinator
Salmat
01.2001 - 11.2006Read More
Swinburne University Hawthorn Campus
Bachelor Degree from Psychological Sciences, Major in Psychology, Minor in Advanced Psychology
Read More
House and Pet Sitter
Assorted Clients
2016 - 2026Read More