Sarah Thomson
Perth,WA
Summary
Detail-oriented team player with over 22 years travel industry experience. Strong organisational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
VIP Travel Consultant
American Express Global Business Travel
03.2005 - Current
- Providing excellent customer service and building rapport with several VIP executive assistants and travel arrangers from Rio Tinto, BHP and Fortescue. Arranging complex itineraries for multi-city trips, balancing client preferences and personal loyalties with logistical constraints.
- Global Supplier Partnership Ambassador for Western Australia, which includes liaising with preferred supplier representatives to help organise industry events to improve product knowledge and services for my colleagues.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained and updated corporate VIP traveller profiles with extensive information.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
Travel Consultant
STA Travel
07.2002 - 12.2004
- Designed personalised holiday experiences for students based on a thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Improved overall revenue by upselling additional services such as tours, insurance, and upgraded accommodation when appropriate.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Collaborated closely with colleagues to develop targeted promotional campaigns that drove significant increases in bookings and revenue.
Travel Consultant
Qantas Holidays
08.2000 - 04.2002
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions, leading to higher satisfaction rates.
- Handled high volumes of phone inquiries from customers seeking information about holiday deals, promotions, and availability.
- Exceeded performance targets by efficiently handling high volumes of calls in a fast-paced environment.
- Contributed to positive work culture through active participation in travel industry events.
Education
Bachelor Of Science - Sports Physiology
University of Western Australia
Perth, WA1998
Skills
- Strong Communication Skills
- Sabre GDS knowledge with advanced fares and ticketing background
- Exceptional customer service
- Airline, hotel, car hire and transfer product knowledge with expertise in the VIP corporate traveler
Timeline
VIP Travel Consultant
American Express Global Business Travel
03.2005 - Current
Travel Consultant
STA Travel
07.2002 - 12.2004
Travel Consultant
Qantas Holidays
08.2000 - 04.2002
Bachelor Of Science - Sports Physiology
University of Western Australia
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