Sarah Trainor

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Developed customer service processes to improve customer satisfaction.
• Fulfilled online orders and was able to maintain a high level of customer satisfaction

• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted patients with self-administered medications.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Connected with external service providers to obtain clinically necessary services for patients.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Built strong relationships with clients to deliver emotional support and companionship.

Due to a workplace accident, I decided to resign due to lack of care for staff and ongoing issues with Fair work and Work cover.

• Evaluated student performance to determine promotion in rank.
• Assisted clients with developing strategies to manage stress and increase productivity.
• Encouraged clients to find creative solutions to problems and maintain motivation.
• Organized events and tournaments to provide opportunities for students to showcase skills.
• Developed relationships with clients to provide ongoing support and encouragement.
• Communicated with parents to keep families informed of student progress and address concerns.
• Coordinated special events such as competitions, training camps and special workshops to support team goals.

• Obtained payments from patients and scanned identification and insurance cards.
• Managed multi-line phone system and pleasantly greeted patients.
• Conducted patient intake interviews, recording and documenting relevant information.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Sadly, Due to finances, this practice closed down, However I thoroughly enjoyed my time at this practice.