Sarah Usher

I am currently undergoing a traineeship at O’Brien Real Estate in the sales, rentals and admin departments. In this field, I have adapted a significant amount of experience in:

• Supporting client inquiries via phone or in-person.
• Building and maintaining client relations.
• Acquiring computer skills surrounding internal programs, spreadsheets, etc.
• Providing support to existing staff on various tasks and duties.
• Worked alongside senior team members to learn related job tasks and roles.

As part of this position, I am required to gain my Certificate IV in Real Estate Practices, in which I am currently training in, however, have not acquired as of yet.

I acquired this position on a Saturday roster and worked as a part-time junior pharmacist assistant throughout after-school hours.

• Provided outstanding customer service to those within the business, gathering further information to improve their experience and meet their needs.
• Ensured business was operating smoothly, communicating with colleagues to enable a productive work manner.
• Handling and supporting any customer/employee complaints in an effective manner.

• Implemented effective communication protocols within the organisation.
• Analysed unsafe practices within the industry, developing strategies with management to improve performance - Compliant with those of OH&S standards.