Sarah Valzolgher
Hillcrest,Qld
Summary
I’m looking for an employment opportunity where I can learn and develop my career. In my current employment as a sales manager I have enjoyed high customer contact roles, worked in teams or independently, followed and given instructions, and utilised my natural common sense and initiative to solve problems. Being in a sales position I am confident in being able to share my knowledge with clients/customers to help up sell and drive sales. I strive for high KPI’s and work well under pressure. I’m ready to begin a new career where I can really apply myself and become a valued employee to your company.
Overview
5
5
years of professional experience
Work History
Sales Manager
Petstock
Browns Plains, QLD
07.2021 - Current
- Handled customer relations issues by addressing concerns effectively and offering customised solutions based on their unique needs, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives. Thus driving sales revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Conducted stock ordering and cyclic Stocktakes ensuring the accuracy of on hand stock as well as ensuring sought after products are continuously stocked.
Pet Sitter
Mad Paws
Brisbane, QLD
07.2020 - 10.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Streamlined booking process using online scheduling software to improve efficiency and accessibility for clients seeking appointments or consultation calls.
Catering Assistant
Coolabah Tree Cafe
Brisbane, QLD
10.2019 - 12.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Education
Park Ridge State High School
Park Ridge, QLD12.2019
Certificate Iii - Fitness
Binnacle Training
11.2019
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Client Relationship Management
- Sales strategy development
Timeline
Sales Manager
Petstock
07.2021 - Current
Pet Sitter
Mad Paws
07.2020 - 10.2021
Catering Assistant
Coolabah Tree Cafe
10.2019 - 12.2019
Park Ridge State High School
Certificate Iii - Fitness
Binnacle Training