Sarah Van Der Meer

· Accurately picked 40+ customer orders daily for online deliveries

· Checked expiry dates and packaging to ensure quality

· Substituted unavailable items with suitable alternatives based on customer preferences

· Used the company app and scanner to track and complete orders

· Provided support to the team during peak periods and special promotions

· Pick and pack customer orders efficiently and accurately

· Ensure all items meet quality standards (freshness, packaging, expiry dates)

· Communicate substitutions or unavailable items where required

· Provide excellent customer service and product knowledge

· Operate digital devices (handheld scanners, apps, etc.)

· Maintain cleanliness and organisation in work areas

· Follow all health and safety protocols

Bar:

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.

Restaurant:

• Greeted and seated customers promptly, courteously, and professionally.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• Recorded orders accurately into the Point-of-Sale system.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Followed up on guest requests in a timely manner.
• Assisted other servers as needed during peak hours or special events.
• Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, and windowsills.

Kids Club:

• Constantly monitoring children to ensure their safety.
• Implementing safety protocols and rules.
• Performing regular headcounts.
• Addressing any accidents or emergencies promptly and appropriately.
• Organizing and leading age-appropriate activities and games.
• Providing toys, books, and other entertainment options.
• Encouraging social interaction among children.
• Ensuring children wash their hands and maintain hygiene.
• Keeping parents informed about their child's activities and behaviour.
• Addressing any concerns or special instructions from parents.
• Keeping the kids' room clean and tidy.

• Serving Students
• Using Point of Sales correctly
• Following Food Safety requirements

Bar:

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.

Receptionist:

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Verified visitors' identification cards before allowing access to the building.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.

Cafe/Barista:

• Prepared hot and cold coffee drinks according to customer specifications.
• Maintained cleanliness of work area, including counters and equipment.
• Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
• Checked temperatures of coffee brewing equipment regularly.
• Operated cash register to process payments from customers.
• Assisted in preparing food items such as sandwiches and pastries for customers.
• Followed all safety regulations when handling hot beverages or machinery.
• Provided excellent customer service by addressing customer complaints promptly and professionally.
• Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures

Restaurant:

• Greeted and seated customers promptly, courteously, and professionally.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• Recorded orders accurately into the Point-of-Sale system.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Followed up on guest requests in a timely manner.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Gaming

• Serving customers with drinks
• Restocking bar supplies
• Adhering to RSA and RSG requirements
• Maintaining hygiene
• Closing bar
• Serving Keno customers by issuing tickets and payouts to winning tickets

• Greeted customers and provided excellent customer service.
• Prepared food items according to recipes and menu specifications.
• Informed customers of daily specials, promotions, and other restaurant information.
• Maintained a clean work area throughout the shift.
• Performed cashier duties such as taking orders, receiving payments, and making change accurately.
• Conducted regular cleaning duties such as sweeping floors and washing dishes.
• Operated kitchen equipment safely to prepare meals for customers efficiently.
• Provided support to other staff members during busy hours when needed.
• Organised tables for incoming guests in an efficient manner.
• Stocked condiments, napkins, utensils, and other necessary items for the dining area.
• Processed payment transactions using point-of-sale systems quickly and accurately.
• Operated cash registers and POS systems, handling over $100 in cash daily.