Sarah Walker

• Processed loan applications from start to finish, working pro-actively with brokers to ensure approvals are given promptly.
• Analyzed potential risks and evaluated loan products to identify suitable options for brokers while also providing solutions for any roadblocks on the path towards approval.
• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
• Improved loan approval rates by creating a Auto Hotkey Script for the department.
• Working daily with multiple departments to ensure outstanding outcomes for brokers.

• Located customers with overdue accounts and worked with debt collecting agencies in compliance with fair debt collection practices.
• Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
• Created training manuals used today and trained all incoming recruits in handling difficult calls while still coming away with great outcomes for customers and Liberty.
• Represented Liberty Financial in Part IX Debt Agreements.

Financial Management of one of the largest sporting clubs compromising of over 60 members and a $20,000 annual turnover.

• Monitored incoming payments from students, ensuring prompt application of funds against outstanding invoices.
• Assisted with budget preparation, working with Events Officer and President to ensure all activities were a success.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Handled customer complaints diplomatically, working towards satisfactory solutions for both customer and hotel.