Sarah Ward
Stratford,AUSTRALIA
Summary
Dedicated Clinical Lead with 9 years of experience delivering prompt and detailed care for domestic animals with varying needs and urgency. Creative problem solver, providing expert patient triage and systematic care. Empathetic professional, relating to pet owners and listening closely to concerns to determine best care protocol for individual health. Talented at maintaining and developing effective relationships with staff, clients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
25
25
years of professional experience
Work History
Veterinary Surgeon
Gippsland Veterinary Hospital
09.2014 - Current
- I started out as a mixed practice Veterinarian covering all aspects of small animal, equine, dairy and beef bovine, ovine, porcine, poultry medicine/ surgery
- After 2 years I concentrated on small animal and equine practice completing further short courses in equine dentistry, advanced equine reproduction, and canine and feline reproduction
- Throughout employment at GVH my experience and workload in canine reproduction has increased
- In the past 4.5 years I have taken over the managerial role of our Sale branch clinic growing the reproductive services provided at this clinic including introducing TCI to the practice
- GVH is apart of a larger corporate group called APIAM animal health which is the parent company of a large porcine semen processing and delivery business as well as Apiam Genetic services for cattle, sheep and goat reproduction
- At GVH we service a very large greyhound industry including breeding and rearing
- We also service a large number of pedigree dog breeder clients including providing all the veterinary services for a large 50 bitch French Bulldog breeder
- Below are the services we are currently able to provide to our canine and equine clients
- Canine Services: dog and bitch health examinations, progesterone assays, vaginal AI, surgical insemination, TCI, semen collection and evaluation (manual), semen freezing, pregnancy ultrasound and radiology, caesarean, post-partum bitch health, neonatal care, dog and bitch infertility consults,
- Equine Services: breeding mare and stallion health examinations, follicle scanning, pregnancy scanning, fresh and chilled semen insemination, frozen semen insemination, embryo transfer, recipient herd management, semen collection and evaluation, semen chilling and freezing, caslick procedures, neonatal care.
Sales Assistant
Southwest Stockfeeds
04.2002 - 07.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Wrapped, boxed and weighed produce department products.
Sleigh Driver
Whistler Adventures
11.2009 - 02.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Groomed horses and applied neck yoke and harness to prepare for sleigh rides.
- Hitching teams of horses to sleighs.
- Cleaned stables and yard areas.
Yearling Sales Attendant
Yirribee Pacing Stud
11.2008 - 01.2009
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Worked with stable attendants to clean stables and prep areas
- Examined animals for signs of sickness and overall herd health.
- Administered horse medication and necessary special care.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Groomed horses to prepare for exhibitions.
- Prepared horses ready for travel.
Kennel Hand
Casanova Boarding Kennels
05.1999 - 02.2002
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
Bachelor of Applied Science (equine studies) -
Charles Sturt University – Wagga Wagga
Wagga Wagga, New South WalesBachelor of Veterinary Science/Bachelor of Vet Biology -
Charles Sturt University – Wagga Wagga
Wagga Wagga, New South WalesBachelor of Science (production animal) -
Charles Sturt University – Wagga Wagga
Wagga Wagga, New South Wales01.2006
High School Diploma -
Mt Lilydale Mercy College
Lilydale11.2001
Skills
- Team Management
- Time Management
- Conflict Resolution
- Patient Care Coordination
- Clinical Decision Making
- Staff Development
- Emotional Intelligence
- Effective Communication
Personal Information
- Place of Birth: Victoria, Australia
- Date of Birth: 08/05/1984
Additional Information
Continuing Education
December 2023 VetPD Equine - Management of Twin Pregnancies, Online Panel Discussion, 3 hours.
July 2023 Society For Theriogenology Conference, Birmingham, Alabama, USA 2.5 days
July 2023 SFT and ACT Equine Symposium and talk in transit at Auburn University, Auburn, Alabama, USA 5 hours.
May 2019 Minitube Canine Reproduction Seminar, Melbourne, Victoria, Australia 2 days
August 2017 VetPD Advanced Mare Reproduction, Marburg QLD, Australia 2 days
March 2016 EVDS Essentials of Equine Dentistry, Grafton, NSW, Australia
Timeline
Veterinary Surgeon
Gippsland Veterinary Hospital
09.2014 - Current
Sleigh Driver
Whistler Adventures
11.2009 - 02.2010
Yearling Sales Attendant
Yirribee Pacing Stud
11.2008 - 01.2009
Sales Assistant
Southwest Stockfeeds
04.2002 - 07.2013
Kennel Hand
Casanova Boarding Kennels
05.1999 - 02.2002
Bachelor of Applied Science (equine studies) -
Charles Sturt University – Wagga Wagga
Bachelor of Veterinary Science/Bachelor of Vet Biology -
Charles Sturt University – Wagga Wagga
Bachelor of Science (production animal) -
Charles Sturt University – Wagga Wagga
High School Diploma -
Mt Lilydale Mercy College
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