Sarah Webster

Manage, support and provide high level advice to 8 direct reports including attendance and performance management, leave requirements, providing constructive feedback and ensuring wellbeing is supported.

Complaints receipt, assessment and management including corrupt conduct assessment, managing Public Interest Disclosures, risk assessments, investigations and quality reviewing investigation plans, Terms of References and investigation reports. Oversee sensitive and high level corrupt conduct investigations. Conduct urgent corrupt conduct assessments when required. Conduct Risk and Audit reporting for presentation to senior Executive and Board. Review and identify complaint trend analysis and pain point identification. Engage with stakeholders to improve processes to address failings identified in investigations and other trend analysis. Create and deliver training packages for staff to assist with improved compliance and behaviours. Provide expert advice to staff, managers and Executive relating to ethical issues, corrupt conduct and public interest disclosures. Review and update policies and procedures owned by the unit. Identify areas of improvement and work collaboratively with other teams to implement improved systems. Utilise Power BI dashboards to assist with reporting and case management accountability and service/performance improvement. Maximise performance by monitoring daily activities and reviewing productivity timeframes. Oversee sensitive and high level corrupt conduct investigations. Adapt quickly to competing priorities and manage timeframes for both personal and team performance. Manage case management processes including streamlining workflows, ensuring appropriate recording and storing of documents, record keeping and data input. Ensure ongoing improvement in timeframes by utilise and redirecting staff within team to assist with this (e.g. utilise investigators for assessments). Work closely with and support the Director ESU. Facilitate team meetings. Recruit, interview and hire employees when required. Maintain own personal skills and experience by participating in all mandatory training and overseeing own personal development. Conduct personal behaviours in line with Metro North HHS's values.

Provide leadership and management to 2 direct supports including monitor and manage performance, time and attendance management, performance improvement and accountability and overall wellbeing support. Provide leadership in the development and implementation of ill health management solutions for the relevant clients.

Promote, lead, and facilitate ill health management interventions with clients, ensuring alignment to existing and contemporary industrial frameworks, employment directives and relevant policies for managing ill health.

Build and maintain relationships with clients to enable the development and implementation of ill health management interventions across all streams and professions within cohort. Ensure the alignment of Metro North Health’s injury management and ill health management frameworks to achieve consistency of ill health and injury management strategies, service delivery arrangements and performance outcomes. Analyse data relating to ill health processes and identify and implement strategies that will manage risk and reduce the impact of health-related absences across Metro North Health. Identify and implement opportunities to improve the management of ill health matters across Metro North Health. Maintain own personal knowledge through participating in training opportunities. Adhere to MNH values.

Conducted high level, complex and sensitive investigations of suspected corrupt conduct and misconduct including investigations into public interest disclosures. Undertake and provide high level advice and support to senior Health Service officers on the assessment and management of complex and sensitive complaints, public interest disclosures, human rights complaints, and any other associated enquiries. Triage, assess, review, endorse and allocate reported breaches of Code of Conduct and/or Corrupt Conduct matters. Provide updates and briefs to relevant Executive and/or other stakeholders. Quality review investigation reports prior to escalation to nominated delegates. Provided high level advice to and communicate and negotiate with the Crime and Corruption Commission, Queensland Police Service, the Office of the Health Ombudsman, Australian Health Practitioners Regulation Agency, Queensland Ombudsman, and other relevant internal and external stakeholders where necessary. Prepared correspondence, briefing papers, reports and recommendations on complex and sensitive complaints, enquiries, trends, training needs and associated issues. Identified and reported systemic risks, capability shortfalls and staff education strategies. Coordinated, planned, designed and implemented training programs in accordance with work area objectives and requirements.

Managed and provided support to Metro North’s Public Interest Disclosers (whistle blowers), including conduct risk assessments (reprisal and psychosocial), liaise with managers and executives where required and report any identified reprisal matters. Managed and trained junior staff in assessments and investigations.

Analysed and assessed complaints and provided high level advice on next steps in regard to urgent complaints that raised a significant issue of public health and safety.

Identified and referred cases to the Crime and Corruption Commission, Queensland Police, Public Health Unit and Queensland Health when required. Provided briefing updates and recommendations (verbal and written) directly to the Health Ombudsman and other relevant management/stakeholders. Drafted investigation reports, and briefings as well as decision and reason documents in relation to Immediate Action decisions made by the Health Ombudsman. Liaised with internal and external stakeholders including the Legal and Monitoring and Compliance Teams to provide and obtain information relevant to support investigations including Queensland Health, the Coroner’s Office and Hospital and Health Services. Conducted end to end investigations on behalf of the Health Ombudsman including gathering evidence, conducting interviews with witnesses, defendants and convert to statements/affidavits. Identify other evidence sources and conduct search warrants when required.

Contributed to policy and procedural updates and reviews.

Assisted team Manager with operational coordination and leadership to support the team achieving objective and legislative requirements. Provided support, guidance and informal coaching/training to less experience staff and new staff.

Conducted investigations within the Australian Government Investigation Standards (AGIS). Prepared Briefs of Evidence for Commonwealth Director of Public Prosecutions (CDPP).

Gathered evidence and conducted records of interviews with subjects and witnesses. Liaised with internal and external stakeholders including CDPP, Australian Federal Police (AFP) and Qld Police. Compiled case progress, recommendation and finalisation reports for the Case Management Committee (CMC) and Operational Management Committee (OMC). Identified fraud related trends and assisted with pain point training. Wrote intelligence assessment reports and referred for investigations when required. Mentored and supported less experienced staff.