Sarah White
Wulkuraka,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. A strong focus on team collaboration and communication. Proven interpersonal skills, punctuality, and proficiency in computer operations and administration. Extensive experience in customer service, showcasing adaptability in fast-paced environments. Actively pursuing a Certificate IV in Youth Work, reflecting dedication to professional development, and effective service delivery.
Overview
13
13
years of professional experience
Work History
Residential Youth Worker
Deadly Community Connections
Ipswich, QLD
06.2025 - Current
- Supported youth in daily activities and personal development plans.
- Monitored behavior and provided guidance during conflicts or crises.
- Documented incidents and maintained accurate records of resident progress.
- Collaborated with families and external agencies for comprehensive care strategies.
- Promoted healthy lifestyle choices among young adults through education about nutrition, exercise, substance abuse prevention strategies.
- Managed medication administration process for residents according to physician instructions.
- Maintained a safe environment by enforcing rules and regulations set forth by the facility.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
- Monitored and documented the progress of each resident's mental health status.
- Used calm, positive, and encouraging approach with youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
Support/Youth Worker
Wesbro
Ipswich, QLD
11.2023 - 04.2025
- Support youth, fostering growth and resilience, enhancing engagement, and participation.
- Tailor interventions, improve service delivery, and enhance stakeholder satisfaction.
- Follow care and safety plans while communicating with leaders and on-call.
- Monitor progress, using reports to adjust programs effectively.
- Build trustful relationships, promoting open communication, and positive change.
- Deliver exceptional service, enhancing client satisfaction, and loyalty.
Apprentice Hairdresser
Epic Hair Designs
Ipswich, QLD
02.2023 - 08.2023
- Provided excellent customer service and consultations for diverse hair needs.
- Assisted senior stylists in executing various hair cutting and coloring techniques.
- Maintained cleanliness and organization of workstations, salon equipment and Salon.
- Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
- Greeted and welcomed clients in a professional manner.
- Worked front desk, sold haircare products, and processed payments whenever professionals was unavailable.
- Educated clients on product usage and hair care routines for optimal results.
- Participated in team meetings to discuss new trends and service improvements.
- Collaborated with colleagues to create a welcoming and friendly salon atmosphere.
- Demonstrated proper use of styling tools, ensuring safety and efficiency in services.
- Attended training sessions conducted by senior staff members to update skillset.
- Kept records of services provided including information about products used.
- Conducted inventory checks to ensure adequate stock of products and supplies.
- Ensured that all equipment was properly sterilized between uses.
Apprentice Hairdresser
Gaye's Hair Fashions
Ipswich
01.2022 - 02.2023
- Provided excellent customer service and consultations for diverse hair needs.
- Assisted senior stylists in executing various hair cutting and coloring techniques.
- Maintained cleanliness and organization of workstations, salon equipment and Salon.
- Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
- Greeted and welcomed clients in a professional manner.
- Worked front desk, sold haircare products, and processed payments whenever professionals was unavailable.
- Educated clients on product usage and hair care routines for optimal results.
- Participated in team meetings to discuss new trends and service improvements.
- Collaborated with colleagues to create a welcoming and friendly salon atmosphere.
- Demonstrated proper use of styling tools, ensuring safety and efficiency in services.
- Attended training sessions conducted by senior staff members to update skillset.
- Kept records of services provided including information about products used.
Dispatch
Hans Primo
Wacol
10.2021 - 01.2022
- Managed dispatch records, ensuring shipment accuracy and reducing errors.
- Collaborated with team to enhance workload efficiency during peak times, achieving a time reduction.
- Improved customer satisfaction through timely delivery execution, leading to a increase in positive feedback.
- Ensured all dispatch orders were correct, minimizing discrepancies.
- Performed quality inspections before packing, maintaining high standards and reducing returns.
Pick/Packer
Krispy Kreme Manufacturing
Loganholme
02.2021 - 05.2021
- Executed precise order picking, boosting accuracy and customer satisfaction.
- Kept inventory records organized, minimizing audit discrepancies.
- Streamlined production workflow, enhancing efficiency and throughput.
- Promoted team cohesion through effective communication.
- Collaborated on cleaning tasks, ensuring WHS compliance.
Cleaner/Room Attendant
AHS Hospitality - QLD
Brisbane
07.2013 - 12.2016
- Inspected rooms for quality, ensuring standards and boosting guest satisfaction.
- Monitored supply levels, preventing shortages and maintaining seamless operations.
- Mentored new staff, enhancing team morale and fostering a collaborative environment.
- Suggested new cleaning methods, improving productivity and reducing task time.
- Led team training, resulting in improved service delivery and supportive work culture.
- Managed inventory to enhance stock accuracy, boosting customer satisfaction and reducing shortages.
Service
Supa IGA
Egaleby
03.2012 - 02.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed regular cash reconciliations.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on company policies and procedures.
- Managed product returns and exchanges in accordance with store policy.
- Stocked merchandise displays to enhance customer shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Ensured compliance with health and safety standards in the checkout area.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Positive Behaviour Support and Managing High Risk Behaviours Masterclass -
Hope And Healing
QLD09.2024
Hope & Healing for Residential Care -
Hope And Healing
QLD09.2024
Certified Trauma-Informed Coach -
Centre For Healing
QLD03.2024
Statement of Attainment - SHB30416 -
Brisbane School of Hairdressing
QLD02.2023
Certificate III in Hospitality Operations (Level III) -
Department of Education, Training And Employment
QLD04.2015
Queensland Certificate of Education - Completion of Grade 12
Queensland Education
QLD11.2012
Certificate II in Hospitality - Food & Beverage Specialization
Shailer Park High School
QLD11.2012
Responsible Service of Alcohol -
Training Direct
QLD10-2012
Certificate II in Hospitality - Kitchen Operations
Shailer Park High School
QLD11.2011
Skills
- Trauma-informed care
- Effective communication
- Crisis intervention
- Client relationship building
- Mental health support
- First aid and CPR
- Behavioral interventions
- Conflict de-escalation
- Record documentation
- Medication administration
- Appointment scheduling
- Continuing education
- Organizational skills
- Employee training
- Teamwork and collaboration
- Professionalism
- Client retention
- Payment processing
- Health and safety compliance
- Refund handling
- Daily reporting
- Team collaboration
- Work ethic and integrity
- Inventory management
- Product restocking
- Receipt handling
- Drawer balancing
- Attention to detail
References
- Vicky Z, A Pervious Co-worker, 0410 788 852
- Travis S, A Previous Co-worker, 0417 484 509
- Kim H, A Previous Team Leader, 0422 284 353
- Laura R, A Previous Trainer/ Co-worker, 0401 977 621
- Yvonne W, A Previous Manager, 0410 062 767
Additional Information - Licences And Certifications
- Open Manual Driver's Licence, Current
- Blue Card, 10/31/28
- NDIS Card, 10/31/28
- CPR Certification (HLTAID009), Completed, 2025
- First Aid Certification (HLTAID011), Completed, 2023
- National Police Check Clearance, 2025
- LCS Form 2, Child Safety, and Personal History Screening Check, 2025
Timeline
Residential Youth Worker
Deadly Community Connections
06.2025 - Current
Support/Youth Worker
Wesbro
11.2023 - 04.2025
Apprentice Hairdresser
Epic Hair Designs
02.2023 - 08.2023
Apprentice Hairdresser
Gaye's Hair Fashions
01.2022 - 02.2023
Dispatch
Hans Primo
10.2021 - 01.2022
Pick/Packer
Krispy Kreme Manufacturing
02.2021 - 05.2021
Cleaner/Room Attendant
AHS Hospitality - QLD
07.2013 - 12.2016
Service
Supa IGA
03.2012 - 02.2014
Positive Behaviour Support and Managing High Risk Behaviours Masterclass -
Hope And Healing
Hope & Healing for Residential Care -
Hope And Healing
Certified Trauma-Informed Coach -
Centre For Healing
Statement of Attainment - SHB30416 -
Brisbane School of Hairdressing
Certificate III in Hospitality Operations (Level III) -
Department of Education, Training And Employment
Queensland Certificate of Education - Completion of Grade 12
Queensland Education
Certificate II in Hospitality - Food & Beverage Specialization
Shailer Park High School
Responsible Service of Alcohol -
Training Direct
Certificate II in Hospitality - Kitchen Operations
Shailer Park High School
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