Sarah Williamson
Sydney,NSW
Summary
Proven track record in enhancing customer experience and administrative efficiency, notably at Engadine RSL. Excelled in cash handling and conflict management, fostering strong relationships and improving operational workflows. Achieved significant improvements in patron satisfaction and administrative accuracy, demonstrating a blend of interpersonal and technical skills.
Overview
2
2
years of professional experience
Work History
Club Attendant
Engadine RSL
Engadine, NSW
11.2023 - Current
- Served as the first point of contact, managing reception duties such as ensuring a welcoming environment, answering calls, and assisting patrons, with a focus on supporting ex-service veterans.
- Conducted weekly raffles and bingo sessions, engaging club members, and enhancing their experience.
- Managed bar operations, including serving drinks and maintaining customer satisfaction.
- Earned a Higher Certificate in Advanced Gaming, focusing on interpersonal relationships and supporting individuals with problem gambling and addiction.
- Provided exceptional support to club patrons and guests, fostering strong relationships and establishing trust based on RSA training and own personal experiences such as DBT strategies during challenging situations.
- TAB Compliance.
- Managed cash floats during Bingo sessions and handled daily financial takings.
Financial Administrative Assistant
Ahrens
Tareen Point, NSW
01.2023 - 07.2023
- Managed filing system for invoices, documents, and other relevant information.
- Prepared and issued invoices based on job site data, maintaining billing accuracy.
- Coordinated daily reception tasks, such as managing deliveries, answering calls, and procuring necessary site supplies.
- Ensured compliance with WHS guidelines by organizing and labeling all hazardous chemicals and maintaining accurate Safety Data Sheets.
Education
Advanced Responsible Conduct of Gambling
NSW GOVERNMENT Liquor & Gaming
08-2023
Skills
- Cash handling proficiency
- POS system operation
- Scheduling and calendar management
- Administrative Support
- Building trust and relationships
- Conflict Management
Timeline
Club Attendant
Engadine RSL
11.2023 - Current
Financial Administrative Assistant
Ahrens
01.2023 - 07.2023
Advanced Responsible Conduct of Gambling
NSW GOVERNMENT Liquor & Gaming
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