Sarah Wilson
Mermaid Waters,QLD
Summary
Hardworking, positive, confident and skilled individual with strong organizational skills eager to secure a job within your business.
To work within a positive, well driven and motivated team/environment.
To bring forward my previous skills and being open to learn more.
Overview
7
7
years of professional experience
Work History
Manager
Zoux Bar Cafe
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees. customers.
- Enhanced customer satisfaction by resolving orders promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
Retail Sales Associate
Sabo Skirt
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color..
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Manager
Burleigh Gelato Co
01.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Rostering weekly to make sure it fits within the business' budget.
- Ordering and controlling stock.
Cafe Worker
Parkway Cafe
08.2020 - 12.2021
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Barista, pumping out high standard coffee during busy periods
- Acai bowls, cold drinks, kitchen hand
Dance Teacher
Silhouette Dance Studio
01.2018 - 12.2018
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Education
High School Diploma -
Baradene College
Auckland11.2017
Skills
- Staff Management
- Critical thinking and problem solving
- Great Time Management within a fast paced environment
- Attention to detail
- Highly motivated and hard working
- Food and Beverage Management
- Training employees to get them to the business standards
- Coaching and Mentoring
- Communication towards staff, customers and suppliers
- Customer Satisfaction
- Customer Service
Accomplishments
- Supervised team of 40 staff members.
- Hiring and training staff
- Making the gelato from scratch
- Hitting sale targets
- Successfully managing the two shops (Burleigh and Palm Beach)
- Sales increasing each year
- Pumping out sales in a fast paced environment
- Operating via Uber Eats and DoorDash
- Successfully teaching kids to remember dance routines in a positive environment
Timeline
Manager
Zoux Bar Cafe
02.2024 - Current
Retail Sales Associate
Sabo Skirt
11.2023 - Current
Manager
Burleigh Gelato Co
01.2022 - 10.2023
Cafe Worker
Parkway Cafe
08.2020 - 12.2021
Dance Teacher
Silhouette Dance Studio
01.2018 - 12.2018
High School Diploma -
Baradene College
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