Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Winter

Narromine,NSW

Summary

Motivated customer service representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty. Ability to learn new skills and solve problems efficiently. I am seeking a career opportunity where I can utilize my skills and experience to further build my career.

Overview

10
10
years of professional experience

Work History

Customer Service

Coles Supermarket
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Warehouse Clerk

B Dynamic Logistics
06.2021 - 11.2022
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Inbound and outbound management.
  • Helped manage different areas (e.g. Universal Music Group, ALDI, Dymocks and DoorDash operations).
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled all customer service enquiries efficiently and effectively.

Production Line Operator

Inghams Enterprises
10.2020 - 11.2020
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • General labouring.
  • Packaging vast varieties of poultry selections.

Coast Shelter

Volunteer Work
08.2018 - 07.2020
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Coordinated with different service providers to meet clients' individual needs.
  • Food preparation.
  • Serving of daily meals to individuals who come to the centre.
  • Engaging in conversations with staff, managers/employers and people who attend the centre.
  • Coordination of duties with other staff members.

Nail Technician & Entertainment Officier

Volunteer Work
08.2014 - 04.2017
  • Developed and maintained strong relationships with the elderly to increase loyalty, trust and satisfaction.
  • Providing a manicure and pedicure service to the residents.
  • Entertaining and playing a vast variety of games with the residents.
  • Engaging in conversations with the residents, their families and other staff.
  • Planning and organising special events e.g. Birthdays and anniversaries.
  • Co-ordination of duties with other staff members.
  • Help residents on trade days.

Education

High School Certificate - Year 12

Henry Kendall High School
Gosford, NSW
11.2019

Skills

  • Team Building
  • Decision-Making
  • Interpersonal Communication
  • Problem-solving skills
  • Self-motivated to use initiative to set and achieve goals
  • Computer literate - proficient in a variety of programs including windows, microsoft word and email
  • Time management skills with the ability to plan and organise

Timeline

Customer Service

Coles Supermarket
05.2023 - Current

Warehouse Clerk

B Dynamic Logistics
06.2021 - 11.2022

Production Line Operator

Inghams Enterprises
10.2020 - 11.2020

Coast Shelter

Volunteer Work
08.2018 - 07.2020

Nail Technician & Entertainment Officier

Volunteer Work
08.2014 - 04.2017

High School Certificate - Year 12

Henry Kendall High School

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Sarah Winter