SARAH WOOD
Melbourne,VIC
Summary
Conscientious and compassionate human resources professional, highly proficient in building lasting relationships with key decision makers, customers and team members. Proven success in HR Operations / Services, Process Improvement, Systems and managing people as well as supporting organisational transition and change.
Overview
19
19
years of professional experience
Work History
People Connect Lead
Transurban
05.2022 - Current
- Lead team of 10 through change in leadership, structure, process as well as CEO/CFO transition locally and in North America.
- Improved employee retention by developing different ways of working, improved efficiency in our processing.
- ServiceNow enhancements - Current ITSM set up for P&C with new forms, changes in categories, SLA's to enhance security and analytics (currently leading conversations with ServiceNow on HR Service Delivery module)
- 4 promotions within team and into other roles in P&C
- Operationalising new employment agreements
- Key stakeholder in process mapping of current and future state of contract automation in Workday
- Leading Work Instructions project, all update to ensure seamless delivery of BAU and induction of new starters. Alignment on template, naming convention and language with broader P&C, specifically payroll.
HR Operations Manager (ANZ)
Cushman & Wakefield
09.2019 - 04.2022
- Lead HR team through 12 months of uncertainty, following globally aligned restructure (70% turnover in the Australian HR team) –recruited new members, and promoted from within, as well as managing NZ and a separate HR/Payroll function from acquisition.
- Workday improvements - improved termination process, changes driven by legislative change e.g. Super stapling, new entity, review and updating contracts (annualised salaries), raise WACS (change request) to global team for approval, test and communicate changes
- Payroll project (current) – Scope gathering lead for ANZ to support business case, ANZ lead in Workshops (understanding current state, future state – Workflows between Workday and Payroll). Representative for ANZ on design review board, work with Workday consultants to build out time tracking and leave
- Service Now (current)– Global system of engagement, gathering information across APAC region, input into global Workbook, and input in global Workshops
- International transfers, built out process for ANZ– engagement with Finance, APAC Tax implications, understand requirements in EMEA and US
- Integration of acquisition (170 employees) on to Workday (not payroll), built out processes, engagement plan and training for new managers
- Built Covid contact tracing process, managed within HR Operations
- JobKeeper set up with outsourced payroll provider, worked with head of APAC TAX on comms/engagement with business
HR Operations Manager
Dentsu Aegis Network AUS
01.2018 - 06.2019
- Reporting to the HR Director, with client group of 1500 across Australia, a team of 2 HR Coordinators and 2 HR Administrators provided HR support across complete employee lifecycle.
- Increased Workday user adoption from 76% to 95%, improved data completeness by 20% and data timeliness by 5% in APAC
- Successfully restructured operations team in preparation for transition to regional hub in 2019
- Designed & implemented new onboarding, termination and approvals process – Reduced overpayments, 98% new starters paid on time and reduced approvals process from 5 days down to 3 days.
- Delivered HR query management system into Australian market (Salesforce) recording highest user adoption globally.
People & Culture Business Partner
UGL VIC
10.2015 - 12.2017
- Reporting to GM People & Culture, supporting 350 employees across Engineering, Project Management, Construction and Manufacturing.
- Provided HR leadership during a period of significant change including acquisition & changes in leadership
- Lead restructure for Victoria – assessment centres, developed communication plans/scripts, supported redundancy notification conversations
- Renegotiated WA & VIC Enterprise Agreements, 30% reduction in budgeted spend (back pay)
HR Consultant
Coffey International VIC/NSW
09.2011 - 10.2015
- Reporting to the Group Human Resource Manager, managing a client group of 450 employees, across Victoria and NSW.
- Designed the new performance planning and review process
- Designed and delivered the restructure and redundancy process
Senior HR Transition Project Manager
Department of Treasury & Finance
07.2010 - 08.2011
- Project manager for Department Treasury and Finance, and work with project teams from Accenture, Department of Premier and Cabinet and Department of Education (ending the 13 year outsourcing relationship with Accenture, bringing it back in-house)
- Project completed on time and within budget
- Managed the contractual relationship with Accenture
- Developed and implemented DTF project plan and aligned it to Department of Education /Department of Premier and Cabinet and Accenture's project plan
- Delivered HRIS project for DTF – change from Chris21 to PeopleSoft
HR Services Manager
Carillion UK
01.2009 - 06.2010
- Reporting into the Head of HR, CPM, with a client group of 4,000 across UK - My team of 5 HR Administrators and 1 HR Data Analyst
- Managed relationship between Group HR/Accenture and Planned Maintenance business
- Reduced staff turnover from 20% to 5% within HR Administration Team, improved SLA from 5 days to 3
HR Operations Executive
Unilever UK
07.2006 - 01.2009
HR Advisor
NAB
09.2004 - 07.2006
Education
Some College (No Degree) -
University of Swinburne
Skills
- Stakeholder management
- HR Operations Management
- Workday
- HR Systems
- Organisational Transition
- Team Leadership
- Excellent Communication
- Change Management
Professional Development
- Kornferry Job evaluation training (Transurban)
- People Leader Forums (Transurban)
- People Leadership, Developing Talent, Leading through Change, Inclusive Leadership (AIM)
- Lead What's Next, People Manager enablement program (Cushman & Wakefield)
- Women in technology (Cushman & Wakefield)
- Manager Fundamentals
- Coaching Leaders
- Employment Law - A Practical Perspective
- Leading for a constructive culture
Timeline
People Connect Lead
Transurban
05.2022 - Current
HR Operations Manager (ANZ)
Cushman & Wakefield
09.2019 - 04.2022
HR Operations Manager
Dentsu Aegis Network AUS
01.2018 - 06.2019
People & Culture Business Partner
UGL VIC
10.2015 - 12.2017
HR Consultant
Coffey International VIC/NSW
09.2011 - 10.2015
Senior HR Transition Project Manager
Department of Treasury & Finance
07.2010 - 08.2011
HR Services Manager
Carillion UK
01.2009 - 06.2010
HR Operations Executive
Unilever UK
07.2006 - 01.2009
HR Advisor
NAB
09.2004 - 07.2006
Some College (No Degree) -
University of Swinburne
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