Sarah Worth

People Services Advisor – Integrated Living Australia September

2023 – Current Responsibilities

• Collaborate with other departments to gather payroll information

in a timely manner.

• Accurately calculate and process all wages / deductions as per

employee contracts and policies, including statutory payments

etc.

• Ensure all new staff are set up correctly and in good time in

payroll systems.

• Resolves discrepancies, identify problems and trends, and

make recommendations to address.

• Provide support to other members of the team to resolve issues

or anomalies.

• As per the below responsibilities are included in my current role.

People Services Officer– Integrated Living Australia June 2022 –

September 2023

• Provide business and operational support and service through

the coordination and administration of a variety of procedures,

including scheduling day to day work processes, contributing to

continuous improvement initiatives for the team and liaising with

others outside of the team.

• Provides service and support through administering a specific

range of defined policies and procedures through to completion

in support of a team, service or function.

• Collate reports and statistical information and presentations

within area of active activity.

• Monitor key data trends and report on outcomes for service or

functional activity.

• Record and enter accurate data ensuring all forms, files and

registers are completed according to procedures.

• Basic data entry and checking of payroll data in accordance with

legislation, Awards, Agreements, and company processes.

• Processing all human resource administration tasks, including

but not limited to contracts, onboarding, off-boarding,

accreditations.

• Generation of employment contracts, employment variations

and employment related contracts and correspondence

• Answer inbound calls.

• Solve problems for customer Myki accounts.

• Training new employees.

• Back of house refunds.

• Meeting fortnightly KPI’s.

• Sorting / planning my work load for the week.

• Managing and meeting KPIs.

• Resolve customer complaints.

• develop an individually tailored pathway to employment for the

client (Employment Pathway Plan)

• help clients with injury, disability or ill health to secure and

maintain suitable employment.

• Calling clients to set up appointments.

• Contacting possible employers for clients.

• Updating resumes.

• Scheduling appointments.

• Sorting / planning my work load for the week.

• Managing and meeting KPIs.

• Develop strategies to maintain client’s health.

• Screening candidates and drawing up shortlists of candidates

for client to interview.

• Organising interviews and selection events.

• Advertisement of current vacancies.

• Helping applicants to prepare for interviews.

• Building relationships with clients.

• Inhouse software – Job Beat, Easy Employer (rostering system),

Broadbean (advertisements) Work Pro.

• Daily rostering.

• Extra duties / responsibilities as required.

• Keeping up to date on client conversations and making effective

notes for all team members.

• Maintaining excellent relationships with clients through my

superior customer service.

• Managing client requests and problems.• Asist successful applicants with relocation to more suitable

positions if required.

• Meeting monthly KPIs

• Welcoming visitors by greeting them in person or on the

telephone.

• Answering or referring inquiries.

• Maintaining employee and department directories and providing

directions to visitors.

• Ensure all visitors follow security procedures.

• Maintain safe and clean reception areas by complying with

procedures, rules and regulations.

• Ability and readiness to accept tasks and reasonability’s from

other staff members.

• Transferring calls as necessary.

• Taking call as necessary.

• Taking and ensuring messages are passed to the appropriate

staff member on a timely basis.

• Performing ad-hoc administrations duties.

• Scheduling client’s appointments.

• Updating clients resumes.

• Maintain schedule / roster for receptionist relief.

• Office errands.

• Ordering monthly stationary.