Sarah Yalamanchili
Hamlyn Terrace ,Australia
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Liberity service station
Gurey, NSW
02.2026 - 08.2026
- Resolved customer inquiries and complaints through effective communication strategies.
- Resolved escalated customer issues in a timely manner.
- Assisted customers with inquiries, complaints and feedback.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed daily operations to ensure smooth customer service processes.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Monitored performance metrics to identify areas for improvement in service quality.
- Implemented feedback mechanisms to gather insights from customers and staff.
- Coordinated with other departments to align service offerings with company goals.
- Supported the development of customer loyalty initiatives and promotional activities.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Trained new employees on company policies, procedures and practices related to customer service roles.
All rounder
Macdonald
Sydney
09.2023 - 02.2026
- Received and processed customer orders at the counter
- Customer serviceDrive-Thru
- Handling payments
- Stocking merchandise
- Making Barista coffees
- Training crew
- Receiving and stocking deliveries
- Performed routine cleaning tasks to maintain store cleanliness
- Making orders
Shift Runner
Liberty convenience store
Redfern
03.2023 - 09.2023
- Monitored inventory levels, ensuring timely restocking and product availability
- Performed cashier and customer service duties, enhancing customer satisfaction
- Performed routine cleaning to maintain store cleanliness
- Operated rotating roaster to prepare coffee beans
- Prepared specialty coffee beverages to customer specifications
- Executed store opening and closing procedures, maintaining operational efficiency
Education
Computer Science -
University of New South Whale
sydney07-2026
Skills
- Python
- Java
- C
- C
- C#
- HTML
- CSS
- JavaScript
- CS Fundamentals
- Machine Learning
- Data Structures
- Software Engineering
- Information Security
- Risk Management
- Customer service
- Team collaboration
- Problem solving
- Time management
- Data analysis
- Project management
- Effective communication
- Employee training
- Employee supervision
- Workplace safety compliance
- Staff training and development
- Coaching and mentoring
- Closing oversight
- Cost reduction
- Problem-solving
- Marketing
- Customer service and satisfaction
Certification
- Programming Essentials in Python at Cisco Networking Academy
- Programming Essentials in C at Cisco Networking Academy
- Introduction to Cyber Security at Cisco Networking Academy
- CCNA- Introduction to Networks at Cisco Networking Academy
- NDG-Linux Essentials at Cisco Networking Academy
- IoT Fundamentals- Connecting Things at Cisco Networking Academy
Publications
Machine Learning- Based Age Prediction Using Extensive Health and Nutrition Information, Accepted, Developed a machine learning model to predict age from health and nutritional data, enabling insights for personalized healthcare and age-related research.
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Volunteering at shelters
- I love animals and taking care of them
Timeline
Assistant Manager, Customer Service
Liberity service station
02.2026 - 08.2026
All rounder
Macdonald
09.2023 - 02.2026
Shift Runner
Liberty convenience store
03.2023 - 09.2023
Computer Science -
University of New South Whale