Sarah Zammit
SYDNEY,NSW
Summary
Diligent owner/operator with a strong history in customer relationship management and effective communication, creating a warm café environment that boosts customer loyalty and drives repeat patronage.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Harry's cafe de Wheel's Liverpool
Liverpool, New South Wales
10.2006 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of a busy cafe environment.
- Supervised staff to ensure excellent customer service and teamwork.
- Developed and maintained supplier relationships for quality ingredients.
- Oversaw inventory management to prevent stock shortages or wastage.
- Organized staff schedules to optimize workflow and coverage.
- Trained new employees on cafe procedures and standards.
- Ensured compliance with health and safety regulations in food service.
- Created a welcoming atmosphere for customers through effective communication.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Devised and implemented marketing strategies to attract new clients.
- Recorded expenses and maintained receipts.
Education
Certificate 3 - Administration Course
Liverpool Tafe
Liverpool, NSW11-2000
Skills
- Inventory management
- Staff supervision
- Marketing strategy development
- Customer relationship management
Timeline
Owner/Operator
Harry's cafe de Wheel's Liverpool
10.2006 - Current
Certificate 3 - Administration Course
Liverpool Tafe