Sarah Zillmann
Bundaberg
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Wide Bay Private Day Hospital
09.2013 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Switchboard Receptionist
Friendly Society Private Hospital
12.2013 - 05.2025
- Assisted in streamlining office operations by accurately directing calls to the correct personnel.
- Facilitated effective communication between team members through accurate message relay and timely reminders of appointments or events.
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
Payroll Administrator - 12 Month Contract
Friendly Society Pharmacy
01.2023 - 12.2023
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Education
High School Diploma -
North Bundaberg Sate High SChool
Bundaberg Skills
- Telephone etiquette
- Maintaining employee records
- Appointment scheduling
- Maintaining records
- Medical terminology
- Work prioritization
- Office administration
- Bookkeeping skills
- Resolving discrepancies
- Switchboard operation
- Medical billing
- Teamwork
- Multitasking
- Medical office administration
Timeline
Payroll Administrator - 12 Month Contract
Friendly Society Pharmacy
01.2023 - 12.2023
Switchboard Receptionist
Friendly Society Private Hospital
12.2013 - 05.2025
Medical Receptionist
Wide Bay Private Day Hospital
09.2013 - Current
High School Diploma -
North Bundaberg Sate High SChool
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