Sarah Denny
Warragamba,Australia
Summary
Results-driven professional providing executive support and team leadership to optimize business operations. Skilled in managing multiple tasks and priorities with meticulous attention to detail. Proven expertise in asset management, office management, contract negotiations, and vendor management. Known for delivering exceptional customer service and fostering strong relationships with internal and external stakeholders.
Overview
20
20
years of professional experience
Work History
Senior Asset Services Officer
School Infrastructure NSW - Department of Education
Blacktown, NSW
09.2023 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Evaluated reports from inspections and services, suggesting corrective measures
- Facilitated collaborative sessions with local contractors.
- Managed logistics for site-based discussions involving local contractors and stakeholders
- Coordinate with local contractors about site-specific details and necessary audits.
- Conduct discussions on pending work, reports, and system usage
- Oversee completion of maintenance tasks according to regulations
- Engaged in regular meetings with Senior Group Leaders and Director on program progress
- Review local contractor invoices and documentation to ensure correct documentation and charges were applied at the time of submitting claims.
- Collaborated closely with senior management on projects in development or execution stages.
- Prepared tender documents, including specifications, conditions of contract and schedules of rates.
- Attended pre-tender meetings as necessary, providing input on project scope and timeline.
Change Management – Contracts Administrator
School Infrastructure NSW
05.2023 - 09.2023
- Development of training material and communications to stakeholders for FMWeb 2.0
- Collaborate to develop and implement business development processes
- Provided updates on status of change management
- Stakeholder Engagement
- Change management actions
- Establish and maintain stakeholder and supplier relationships to identify and minimise risk and maximise the value from the contract
- Interpret and explain contract requirements, and terms and conditions to stakeholders to support compliance with statutory and policy requirements and inform decision making
- Administer contracts in accordance with approved contract management plans and procedures and update contract details to maintain the integrity of contract information
- Work within the team and autonomously to focus on change management actions and general contract management
Project Coordinator
Lend Projects / Capstone Projects
Seven Hills
10.2021 - 05.2023
- Drafted and modified contracts
- Collaborated to develop and implement business development processes
- Obtained subcontractor and supplier pricing for projects
- Provided updates on status of contract processes to upper management and customers
- Administer contract change requests
- Oversee changes and coordinated change orders
- Apply for HBCF through broker, completed eligibility reviews for HBCF
- Managed Trade insurance and compliance with Work Health Safety
- Compiled documentation required for Construction Certificates
- Compiled documentation required for Occupation Certificates including obtaining documentation from subcontractors and suppliers
- Applied for Occupation Certificates, Construction Certificates and Section 4.55 Modifications using the NSW Planning Portal
- Liaise with Private Certifiers
- Represent company at meetings to discuss contractual obligations
- Manage and report Estimates vs Cost analysis
- Collaborate with architects and clients to achieve design expectations
Office Manager / Project Coordinator
Level Vision Constructions
Warragamba, Australia
01.2020 - 10.2021
- Company Overview: Family run construction company that I managed for my husband and his business partner
- Receiving and organising correspondence, answering, and forwarding calls and creating business letters and records
- Consult with Council for Construction Certificate, Occupation Certificate Lodge for certificates through NSW Planning Portal
- Consult with Private Certifiers
- Maintained impeccable office organisation to support efficiency, professionalism, and performance objectives
- Updated details in company database by keying in customer contacts and delivery dates
- Managed office inventory and placed new supply orders
- Managed scheduling and managed timely and effective allocation of resources and calendars
- Reduced financial discrepancies by accurately managing accounting documentation in MYOB while maintaining case costs and billing processes
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Wrote professional business correspondence to maintain strong line of communications
- Conducted staff performance evaluations to monitor progress and recommend professional development plan
- Write Job Vacancy advertisements, conducted interviews
- Family run construction company that I managed for my husband and his business partner
Rental Coordinator
Waverley Forklifts
Smithfield
05.2017 - 08.2019
- Training new staff
- General office duties, stationery stock control Hire Stock control
- Collected payment by processing credit card transactions
- Answered telephones to assist customers and resolve issues
- Updated and maintained rental agreement files and documents
- Explained policies and reviewed documentation to obtain signatures
- Prepared and submitted reports to supervisor
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars
- Assist Branch Manager in Adhoc projects, run reports, prepare for senior management meetings, create and update excel reports
- Manage major accounts
- Organising rental equipment for a major account over the cruise ship period out of Sydney
- Reason for leaving: Started Parental Leave, and unfortunately due to Covid19 was made redundant when wanting to return to work
Service Planner
KoneCranes
Ingleburn, Australia
03.2015 - 05.2017
- Schedule crane inspections
- Assist customers with account enquiries
- Attending customer meetings
- Using internal programs – Siebel, Cognos
- Ordering materials, spare parts and EWPS
- Approving timesheet for 9 technicians
- Invoicing
- Managing subcontractors
- Running Reports on invoicing, outstanding job, and completed jobs for NSW Service Manager
- Forecasting monthly target for invoicing
- Answering incoming calls and assist customers
- Arrange Technician for breakdowns urgently
- Training new staff
- Compiling job packs for customers
- User Acceptance Training for upgrades to internal systems
- Attending client meetings to discuss, monthly targets, schedules of shutdown periods and planning inspections
- Manage contracts including, Australian Nuclear Science & Technology Science, TAFE NSW, Vinidex, Lion Corporate
- Reason for Leave: Consolidation of NSW Team
Service Planner
National Fire Solutions / Tyco International
04.2013 - 03.2015
- Provide fast and efficient customer service to national clients
- Managing a portfolio of National accounts including Airservices Australia, David Jones, Aurizon Freight Services
- Processing multiple invoices and preparing quotations
- Coordinate maintenance for fire & security systems for national clients
- KPI reporting, data collection & other various report compilation
- Compiling monthly financials and accumulating data for invoice consolidations
- Familiar with fire protection safety processes and procedures
- Answer inbound service calls from a variety of customers
- Run reports for National Accounts Manager
- Reason for leaving: Redundancy
Inbound Customer Service
Real Insurance Pty Ltd
08.2012 - 04.2013
- Answer inbound service calls from a variety of customers
- Service all aspects of a client's portfolio using internal systems
- Always deliver quality service
- Meet expected individual targets and contribute to business service targets
- Ensure that all compliance rules are always followed
- Maintain a detailed understanding of associated systems, processes, and procedures
- Manage customer complaints timely and efficiently
- Ad hoc projects as set by the business from time to time
- Promote effective communication to your team and managers
- Deliver quality service
- Meet expected individual targets
- Make Outbound service calls as required by management
- Product Support Team with data entry
- Reject payments on internal system
- Contact clients regarding debt on policies
- Claims with Total Loss payment figures
- User acceptance testing
- Reason for Leave: Real Insurance Relocated to Chatswood
Combined Role – Project – Temporary
QPL, Commonwealth Financial Services
03.2011 - 01.2012
- Answer Incoming Calls from Clients, branch staff and advisors
- Assist clients with Account Enquiries
- Process Cash Management Trust Withdrawal requests
- Correspond with clients via email
- Assist clients in regard to the Termination of Cash Management Trust accounts
- Processing and Authorizing consent forms
- Training current and new staff members for processing Consent forms
- Liaise with Branch Staff regarding Withdrawal Requests
- Develop and maintain high level of customer service by responding and actioning client's requests within an agreed timeframe
- Use Caliber to process Australian Eligible Rollover Fund Benefit Payments
- Use Paxus to assist clients with enquiries on the Investment account and processing Consent forms
- Liaise with different Business Units to resolve enquiries
- Ability to follow procedures and guidelines within the business unit
- Understanding of Investment products within CommInsure
- Adhere to compliance regulations
- Sell various products to clients within the Commonwealth Bank range
StarCard Support Representative
Caltex Australia Petroleum Pty Ltd
08.2008 - 02.2010
- Achieve KPI's
- Answer incoming calls
- Order, create and replace customer cards
- Assist with StarCard Account enquiries
- Correspond with clients via email
- Provide information to new customers about Caltex StarCards
- Assist with training new employees within StarCard Support
Quality Assurance Specialist/ Assisting Team Manager
Link Administration Services
09.2004 - 11.2007
- Assist quality manager in daily reports
- Create work trackers using excel
- Update procedure manuals for all departments
- Liaise with Managers from other departments
- Create Monthly reports
- Archiving
- Filing
- Updating Staff Statistics
- Reports
- Updating agents/team's performance
- Provide Daily Updates and information to team
- Assisting employers with enquiries in relation to Superannuation
- Assisting members with enquiries in relation to Superannuation
- Handling customer complaints
- Communicating with Team leaders
- Support staff with escalated calls and fund specific knowledge
- Assist Team Leader in the monthly review of Team performance, identifying gaps
- Maintain all relevant reporting in an accurate and timely manner
- Encourage Professionalism amongst all staff
- Ensure all staff are kept informed of all legislative and fund related changes
- Handle client's questions and concerns in a timely and professional manner
- Establish and participate in communication programs with clients
- Consistently develop and sustain co-operative working relationships for the benefit of the business
- Encourage innovative thinking amongst team members
- Support and assist in maintaining and improving all staff performance
- Complete all required Compliance training in a timely manner
- Work within the guidelines of ISO 9001
- Maintain Leave Records
- Reporting to and consulting with Senior Management, State Representatives and other areas of the business
- Problem Solving
- Time Management
- Prioritising
- Training, Assisting and Supporting New and Current Staff
Education
Statement of Attainment - Project management Practice
Institute of Strategic Management
01.2021
Diploma - Management and Leadership
Martin Business College
01.2017
Business Administration -
Nepean College of TAFE
01.2003
Skills
- Time management
- Workflow Management
- Improvements development
- Contract performance monitoring
- Professional relationship building
- Contract analysis
- Preparing Tenders
- Scheduling subcontractors
- Work Coordination
- Reporting Estimates Vs Costs
- Work Health Safety Requirements
- Building relationships with internal and external stakeholders
- Ordering and scheduling of materials
- Identifying project goals and working towards achieving these
- Assessing and minimizing risks
References
- Bill Asad, School Infrastructure
- Samantha Morris, Waverley Forklifts, 0447 375 886
Timeline
Senior Asset Services Officer
School Infrastructure NSW - Department of Education
09.2023 - Current
Change Management – Contracts Administrator
School Infrastructure NSW
05.2023 - 09.2023
Project Coordinator
Lend Projects / Capstone Projects
10.2021 - 05.2023
Office Manager / Project Coordinator
Level Vision Constructions
01.2020 - 10.2021
Rental Coordinator
Waverley Forklifts
05.2017 - 08.2019
Service Planner
KoneCranes
03.2015 - 05.2017
Service Planner
National Fire Solutions / Tyco International
04.2013 - 03.2015
Inbound Customer Service
Real Insurance Pty Ltd
08.2012 - 04.2013
Combined Role – Project – Temporary
QPL, Commonwealth Financial Services
03.2011 - 01.2012
StarCard Support Representative
Caltex Australia Petroleum Pty Ltd
08.2008 - 02.2010
Quality Assurance Specialist/ Assisting Team Manager
Link Administration Services
09.2004 - 11.2007
Statement of Attainment - Project management Practice
Institute of Strategic Management
Diploma - Management and Leadership
Martin Business College
Business Administration -
Nepean College of TAFE
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