SARAH MAE AQUINO
Strathpine,Australia
Summary
Dynamic hospitality professional with extensive experience at Hilton Brisbane, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through proactive engagement and meticulous attention to detail. Skilled in multitasking while demonstrating adaptability and teamwork in fast-paced environments. Committed to maintaining high standards and ensuring compliance with safety protocols.
Overview
9
9
years of professional experience
Work History
Room Attendant
Hilton Brisbane
Brisbane, Australia
07.2016 - 04.2025
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Engaged with guests to assess room requirements and amenities.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Utilized chemicals according to safety protocols to prevent burns and injuries.
Food and Beverage Attendant
Hilton Brisbane
Brisbane, Australia
04.2019 - 04.2025
- Established and enforced performance and service standards to maintain high-quality customer experiences.
- Monitored alcohol consumption to ensure compliance with legal service requirements, protecting business and patrons.
- Delivered exceptional guest experiences through proactive service and efficient issue resolution.
- Assessed guest needs to ensure satisfaction and comfort throughout dining experience.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Education
Bachelor of Science - Hotel Management
University of Antique
Antique, PHILIPPINES03.2014
Skills
- Customer and Guest service
- Problem-solving skills
- Physical stamina
- Adaptability and flexibility
- Team collaboration
- Cleaning and sanitizing
- Attention to detail
- Time management
- Cross-training capabilities
- Multitasking Abilities
References
References available upon request.
Timeline
Food and Beverage Attendant
Hilton Brisbane
04.2019 - 04.2025
Room Attendant
Hilton Brisbane
07.2016 - 04.2025
Bachelor of Science - Hotel Management
University of Antique
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