Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Reference
Timeline
Generic

Sarah Salim Sayed

Tarneit,Victoria

Summary

To work in a challenging environment to contribute to the development of the field as well as to my self-development. I am an optimistic and an assertive person. I believe that my theoretical and practical knowledge will have an impact on every aspect of my work.

Overview

5
5
years of professional experience

Work History

Pre-Service Teacher (Intern)

ASPIRE TARNEIT
Tarneit, VIC
11.2024 - 12.2024
  • Implemented standards-based instruction using district guidelines.
  • Developed positive relationships with school staff members and families.
  • Adapted instruction materials to suit individual student needs.
  • Participated in weekly team meetings to discuss upcoming projects or events.
  • Created an engaging learning environment for students.
  • Monitored student behavior, maintained order and discipline in the classroom.
  • Utilized effective communication techniques when working with students and families.
  • Monitored the baby room for the age group 0-2 years of age, and supported the staff present there.
  • Worked under an early childhood teacher in the kinder room.

Customer Support Specialist

Sutherland
Mumbai, Maharashtra
12.2021 - 12.2022
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.

Customer Support Executive

Teleperformance
Mumbai, Maharashtra
09.2021 - 11.2021
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Assisted customers with product adoption and utilization to promote customer success.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Explained benefits and advantages of different product and service offerings to customers.

Research Intern

Nair Hospital
Mumbai, Maharashtra
01.2020 - 04.2020
  • Planned, modified and executed research techniques, procedures and tests.
  • Supported research and development efforts to create new products, equipment and processes.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Projects Accomplished: 1.
  • Method development for the simultaneous estimation of 4 first line anti-tubercular drugs (Isoniazid, Rifampicin, Pyrazinamide and Ethambutol) by High performance liquid chromatography at the department of Clinical pharmacology, T.N.
  • Medical College and.

Education

Graduate Diploma - Early Childhood Education

Victoria University
Melbourne, VIC

Masters in Biotechnology -

R.D. National College
Bandra, Mumbai
2020

Bachelors in Biotechnology -

Bhavan's College
Mumbai
2018

Higher Secondary School -

International Indian School
Dammam
01-2015

Skills

  • Report writing
  • Team building
  • Leadership
  • Time management
  • Project planning
  • Conflict resolution
  • Friendly, positive attitude
  • Arts and crafts

Accomplishments

  • Successfully completed my playwork training at Victoria University.
  • Method development for the simultaneous estimation of 4 first line anti-tubercular drugs (Isoniazid, Rifampicin, Pyrazinamide and Ethambutol) by High performance liquid chromatography at the department of Clinical pharmacology, T.N. Medical College and
  • B.Y.L. Nair Ch. Hospital, Mumbai-400008. During academic year 2019-2020.
  • The study of Anti-bacterial activity of Cinnamon extracts on acne causing bacteria at Bhavan’s College for the academic year 2017-2018
  • CBSE Board, International Indian School, Dammam-Saudi Arabia Year 2012-2013 Awarded Honor Roll Secured 9.8 GPA

Hobbies

  • Reading
  • Writing
  • Socializing
  • Sports

Reference

  • Available upon request

Timeline

Pre-Service Teacher (Intern)

ASPIRE TARNEIT
11.2024 - 12.2024

Customer Support Specialist

Sutherland
12.2021 - 12.2022

Customer Support Executive

Teleperformance
09.2021 - 11.2021

Research Intern

Nair Hospital
01.2020 - 04.2020

Masters in Biotechnology -

R.D. National College

Bachelors in Biotechnology -

Bhavan's College

Higher Secondary School -

International Indian School

Graduate Diploma - Early Childhood Education

Victoria University

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Sarah Salim Sayed