Sarah Salim Sayed
Tarneit,Victoria
Summary
To work in a challenging environment to contribute to the development of the field as well as to my self-development. I am an optimistic and an assertive person. I believe that my theoretical and practical knowledge will have an impact on every aspect of my work.
Overview
5
5
years of professional experience
Work History
Pre-Service Teacher (Intern)
ASPIRE TARNEIT
Tarneit, VIC
11.2024 - 12.2024
- Implemented standards-based instruction using district guidelines.
- Developed positive relationships with school staff members and families.
- Adapted instruction materials to suit individual student needs.
- Participated in weekly team meetings to discuss upcoming projects or events.
- Created an engaging learning environment for students.
- Monitored student behavior, maintained order and discipline in the classroom.
- Utilized effective communication techniques when working with students and families.
- Monitored the baby room for the age group 0-2 years of age, and supported the staff present there.
- Worked under an early childhood teacher in the kinder room.
Customer Support Specialist
Sutherland
Mumbai, Maharashtra
12.2021 - 12.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Audited customer account information to identify issues and develop solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
Customer Support Executive
Teleperformance
Mumbai, Maharashtra
09.2021 - 11.2021
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Drove customer escalations to resolution by engaging directly with clients.
- Assisted customers with product adoption and utilization to promote customer success.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
Research Intern
Nair Hospital
Mumbai, Maharashtra
01.2020 - 04.2020
- Planned, modified and executed research techniques, procedures and tests.
- Supported research and development efforts to create new products, equipment and processes.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Projects Accomplished: 1.
- Method development for the simultaneous estimation of 4 first line anti-tubercular drugs (Isoniazid, Rifampicin, Pyrazinamide and Ethambutol) by High performance liquid chromatography at the department of Clinical pharmacology, T.N.
- Medical College and.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VICMasters in Biotechnology -
R.D. National College
Bandra, Mumbai2020
Bachelors in Biotechnology -
Bhavan's College
Mumbai2018
Higher Secondary School -
International Indian School
Dammam01-2015
Skills
- Report writing
- Team building
- Leadership
- Time management
- Project planning
- Conflict resolution
- Friendly, positive attitude
- Arts and crafts
Accomplishments
- Successfully completed my playwork training at Victoria University.
- Method development for the simultaneous estimation of 4 first line anti-tubercular drugs (Isoniazid, Rifampicin, Pyrazinamide and Ethambutol) by High performance liquid chromatography at the department of Clinical pharmacology, T.N. Medical College and
- B.Y.L. Nair Ch. Hospital, Mumbai-400008. During academic year 2019-2020.
- The study of Anti-bacterial activity of Cinnamon extracts on acne causing bacteria at Bhavan’s College for the academic year 2017-2018
- CBSE Board, International Indian School, Dammam-Saudi Arabia Year 2012-2013 Awarded Honor Roll Secured 9.8 GPA
Hobbies
- Reading
- Writing
- Socializing
- Sports
Reference
- Available upon request
Timeline
Pre-Service Teacher (Intern)
ASPIRE TARNEIT
11.2024 - 12.2024
Customer Support Specialist
Sutherland
12.2021 - 12.2022
Customer Support Executive
Teleperformance
09.2021 - 11.2021
Research Intern
Nair Hospital
01.2020 - 04.2020
Masters in Biotechnology -
R.D. National College
Bachelors in Biotechnology -
Bhavan's College
Higher Secondary School -
International Indian School
Graduate Diploma - Early Childhood Education
Victoria University