SARAH VAN DER VALK
CASTLE HILL
Summary
Detail-oriented and compassionate healthcare administrator with cross-industry experience spanning specialist clinics, hormone therapy, luxury retail, and high-volume sales environments. Skilled in patient coordination, conflict resolution, front-of-house operations, and team leadership. Proficient in industry-standard software including Genie, Cliniko, and iMedical. Known for my strong interpersonal communication, a warm professional presence, and a consistent drive for excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Australian Biomedical Company
09.2024 - 03.2025
- Managed all patient-facing duties for a hormone therapy clinic’s head office.
- Handled bookings, deposits, and follow-ups for doctor consultations.
- Used Cliniko and iMedical to manage lab results, prescriptions, and records.
- Liaised between patients, specialists, and pharmacy to ensure smooth treatment delivery.
- Trusted by senior management for discretion, professionalism, and reliable performance.
Admin Assistant
Wollongong Surgical Associates
02.2024 - 09.2024
- Provided administrative support using Genie software for a multi-specialist surgical practice.
- Processed Medicare claims and managed private health fund entries.
- Communicated with referring doctors and patients for booking coordination.
- Supported front desk operations with professionalism and compassion.
Customer Sales Experience Manager
Wynstan Blinds
01.2023 - 02.2024
- Oversaw sales performance across 10 Melbourne showrooms.
- Drove KPIs, handled escalations, and supported sales representatives with real-time lead follow-up.
- Streamlined communication between sales, logistics, and customer service teams.
- Recognized for strong sales outcomes and team engagement.
Multisite Showroom Manager
Wynstan Blinds
06.2021 - 01.2023
- Managed day-to-day operations across multiple showrooms.
- Quoted orders, handled customer inquiries, and facilitated product ordering.
- Acted as senior contact for each site, guiding team performance and processes.
- Promoted within four months based on performance.
2IC / Brand Ambassador
Tom Ford Beauty
04.2017 - 10.2020
- Delivered luxury retail service in a high-profile, international environment.
- Promoted to 2IC, managing a boutique team and counter operations.
- Provided expert product knowledge, sales support, and training.
- Maintained brand standards in customer experience, presentation, and KPI delivery.
Education
Diploma - Beauty Therapy
The Australian Academy of Beauty Spa Therapy
Kogarah, NSW10-2018
Advanced Diploma - Trauma Informed Patient Care
TAFE DIGITAL
Online11-2027
Skills
- Medical Admin: Scheduling, Medicare & Health Funds, Patient Communication
- Software: Genie, Cliniko, iMedical, Microsoft 365, POS, CRM Systems
- Communication: Dispute Resolution, Conflict De-escalation, Customer Retention
- Sales Ops: Quoting, Lead Conversion, KPIs, Logistics Coordination
- Leadership: Team Training, Onboarding, Remote Supervision
- Front Desk: Reception Management, Client Experience, Calendar Coordination
- Typing: 49 WPM (98% accuracy)
- Time management
Timeline
Front Desk Manager
Australian Biomedical Company
09.2024 - 03.2025
Admin Assistant
Wollongong Surgical Associates
02.2024 - 09.2024
Customer Sales Experience Manager
Wynstan Blinds
01.2023 - 02.2024
Multisite Showroom Manager
Wynstan Blinds
06.2021 - 01.2023
2IC / Brand Ambassador
Tom Ford Beauty
04.2017 - 10.2020
Diploma - Beauty Therapy
The Australian Academy of Beauty Spa Therapy
Advanced Diploma - Trauma Informed Patient Care
TAFE DIGITAL
Similar Profiles
Hicham Ezzat NajiHicham Ezzat Naji
Biomedical Engineer Intern at Abdulrehman Algosaibi – GTC Biomedical Engineering Department CompanyBiomedical Engineer Intern at Abdulrehman Algosaibi – GTC Biomedical Engineering Department Company
Kyle WrightKyle Wright
Venue Manager at Australian Venue CompanyVenue Manager at Australian Venue Company
Cierra ShookCierra Shook
Glen Elston at Australian Shakepear CompanyGlen Elston at Australian Shakepear Company