Sara Lucia Delgadillo
Bardwell Valley,NSW
Summary
Professional in international relations with experience in customer service, sales, support, collections and schedule organization. Team player with exceptional listening and critical thinking skills. Personality that helps avoid escalations through communication skills. I love hearing feedback about continuous improvement, continually learning and always has a good attitude.
Overview
3
3
years of professional experience
Work History
Sales in Carriageworks Market Coffee Stand
Colombian Connection Coffee
04.2023 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Streamlined the coffee making process, resulting in reduced wait times for customers.
- Conducted weekly tastings to enhance team''s knowledge of different coffee beans varieties ultimately improving their ability to make informed recommendations to customers.
- Trained new employees on proper brewing methods, equipment usage, and company policies.
Customer Service
Liberty Signs
03.2024 - 07.2024
- Provided customer service by answering questions and resolving shipment issues.
- Developed and implemented customer service policies and procedures.
- Maintained relationships with clients through punctuality and excellent customer service.
- Delivered exemplary customer service to customers and colleagues.
- Organize installer schedules providing the best customer service.
Production Worker
Liberty Signs
10.2023 - 03.2024
- Part of the sticker production team for vehicle fleets, managing laminating machines, cutters and printers for industrial use.
- Followed safety procedures and guidelines to maintain safe working environments.
- Production team leader in the vehicle fleet brand production team
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity daily and weekly goals.
Project Management
Government of Risaralda, Colombia
03.2021 - 12.2023
- Design, formulate and socialize integration projects for city transportation systems
- Design, formulate and socialize projects focused on vulnerable and homeless populations.
- Streamlined creative processes by implementing efficient design workflows and project management tools.
- Streamlined project management processes by implementing new software tools and methodologies.
- Streamlined internal processes by implementing efficient project management tools and techniques.
- Streamlined IT project management processes by implementing new software tools and methodologies.
Team Leader - Barista
Wake Up!
06.2023 - 10.2023
- Barista skills with high levels of customer service, focused on customer satisfaction with the final product
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Manager - Barista
Stanton Cafe Library
01.2023 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed relationships with freight carriers, negotiating competitive rates while maintaining high service levels for shipments.
Education
Vocational Education And Training Sector - Project Management
ABM Further Education
Sydney07.2026
English Course - General English
North Sydney English College
Sydney05.2023
Bachelor - Government And International Relations
University Externado De Colombia
Colombia04.2021
Skills
- Client Relations and Customer Service
- Friendly, Positive Attitude
- Problem-Solving
- Multitasking Abilities
- Proactive learning
- Collaborative Teamwork Attitude
- Computer Skills
- Problem Resolution
- Microsoft Office
- Customer Relations
- Work Prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service
Liberty Signs
03.2024 - 07.2024
Production Worker
Liberty Signs
10.2023 - 03.2024
Team Leader - Barista
Wake Up!
06.2023 - 10.2023
Sales in Carriageworks Market Coffee Stand
Colombian Connection Coffee
04.2023 - Current
Manager - Barista
Stanton Cafe Library
01.2023 - 06.2023
Project Management
Government of Risaralda, Colombia
03.2021 - 12.2023
Vocational Education And Training Sector - Project Management
ABM Further Education
English Course - General English
North Sydney English College
Bachelor - Government And International Relations
University Externado De Colombia
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