Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Lucia Delgadillo

Bardwell Valley,NSW

Summary

Professional in international relations with experience in customer service, sales, support, collections and schedule organization. Team player with exceptional listening and critical thinking skills. Personality that helps avoid escalations through communication skills. I love hearing feedback about continuous improvement, continually learning and always has a good attitude.

Overview

3
3
years of professional experience

Work History

Sales in Carriageworks Market Coffee Stand

Colombian Connection Coffee
04.2023 - Current
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Streamlined the coffee making process, resulting in reduced wait times for customers.
  • Conducted weekly tastings to enhance team''s knowledge of different coffee beans varieties ultimately improving their ability to make informed recommendations to customers.
  • Trained new employees on proper brewing methods, equipment usage, and company policies.

Customer Service

Liberty Signs
03.2024 - 07.2024
  • Provided customer service by answering questions and resolving shipment issues.
  • Developed and implemented customer service policies and procedures.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Delivered exemplary customer service to customers and colleagues.
  • Organize installer schedules providing the best customer service.

Production Worker

Liberty Signs
10.2023 - 03.2024
  • Part of the sticker production team for vehicle fleets, managing laminating machines, cutters and printers for industrial use.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Production team leader in the vehicle fleet brand production team
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity daily and weekly goals.

Project Management

Government of Risaralda, Colombia
03.2021 - 12.2023
  • Design, formulate and socialize integration projects for city transportation systems
  • Design, formulate and socialize projects focused on vulnerable and homeless populations.
  • Streamlined creative processes by implementing efficient design workflows and project management tools.
  • Streamlined project management processes by implementing new software tools and methodologies.
  • Streamlined internal processes by implementing efficient project management tools and techniques.
  • Streamlined IT project management processes by implementing new software tools and methodologies.

Team Leader - Barista

Wake Up!
06.2023 - 10.2023
  • Barista skills with high levels of customer service, focused on customer satisfaction with the final product
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Manager - Barista

Stanton Cafe Library
01.2023 - 06.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed relationships with freight carriers, negotiating competitive rates while maintaining high service levels for shipments.

Education

Vocational Education And Training Sector - Project Management

ABM Further Education
Sydney
07.2026

English Course - General English

North Sydney English College
Sydney
05.2023

Bachelor - Government And International Relations

University Externado De Colombia
Colombia
04.2021

Skills

  • Client Relations and Customer Service
  • Friendly, Positive Attitude
  • Problem-Solving
  • Multitasking Abilities
  • Proactive learning
  • Collaborative Teamwork Attitude
  • Computer Skills
  • Problem Resolution
  • Microsoft Office
  • Customer Relations
  • Work Prioritization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service

Liberty Signs
03.2024 - 07.2024

Production Worker

Liberty Signs
10.2023 - 03.2024

Team Leader - Barista

Wake Up!
06.2023 - 10.2023

Sales in Carriageworks Market Coffee Stand

Colombian Connection Coffee
04.2023 - Current

Manager - Barista

Stanton Cafe Library
01.2023 - 06.2023

Project Management

Government of Risaralda, Colombia
03.2021 - 12.2023

Vocational Education And Training Sector - Project Management

ABM Further Education

English Course - General English

North Sydney English College

Bachelor - Government And International Relations

University Externado De Colombia
Sara Lucia Delgadillo