SARAN KONTEH
Melton South,VIC
Summary
Dynamic leader with proven expertise in patient-focused care and interpersonal skills, honed across roles at Affluent Beaute and Melbourne City Mission. Excelled in building client rapport and leveraging social media presence, achieving significant service improvements and fostering inclusive environments. Skilled in manual handling and adept at creating meaningful relationships, demonstrating resilience under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Affluent Beaute
05.2022 - Current
- Helped with planning more than 200 schedules and delegating assignments to meet coverage and service demands.
- Hired, trained and motivated sales and marketing professionals.
- Developed monthly team action plans and monitored progress.
- Partnered with sales team members and leveraged strong negotiation skills to close over 60 tough deals with lucrative clients.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained and worked effectively under pressure when dealing with complaints, or overload
- Professionally catered to e-mails, grants, website and social media.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Communicated with local and state government agencies to maintain compliance with all regulations.
Personal Support Worker
CraigCare Monee Ponds
10.2019 - 06.2020
- Applied mobility assistance knowledge to safely ambulate over 30 consumers in different spaces involving varying elevations and obstacles.
- Provided assistance in daily living to more than 10 consumers per day
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Recorded status and duties completed in logbooks for management.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Documented residents' behaviour in terms of mental status, sleeping and eating patterns in medical record books.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted with mobile equipments such as slings, hoists and wheelchair
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Personal Support Worker
Workforce
06.2019 - 06.2020
- Provided assistance in daily ADLs to over 20 consumers at more than 3 facilities.
- Applied mobility assistance knowledge to safely ambulate more than 30 consumers in different spaces involving varying elevations and obstacles.
- Reliable transportation that allowed me to work at different facilities when required.
- Upheld Workforce's policy and standards at all facilities.
- Helped multiple clients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Developed rapport to create safe and trusting environment for care.
- Effectively worked well with consumers who experienced mental breakdowns
Youth Worker
Liberian Youth Association Australia
07.2017 - 07.2018
- Established trusting relationships with more than 100 young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants of more than 150.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualised support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Promoted positive peer interactions by facilitating group activities and modelling respectful communication techniques.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Supported and mentored over 5 students in developing skills to become successful in community.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Worked closely with government bodies such as Monash Health, Victorian Youth Week, and Victoria State Government to facilitate a inclusive community of at risk-youths, through programs. (early intervention)
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Provided exceptional customer service in high-pressure situations, calmly resolving conflicts among patrons when necessary.
- Managed large crowds effectively during busy periods, utilising strong communication and teamwork skills to maintain a safe environment for all guests.
Youth Mentor
Melbourne City Mission
05.2017 - 12.2017
- Provided guidance and recommended coping mechanisms for over 5 youths dealing with difficult issues.
- Built lasting relationships with youths through listening and comprehending their needs.
- Shared valuable life experiences with youths aged 17 to 22 to promote positive self-esteem and improve social skills.
- Worked with different disciplines to provide cohesive care to mentees.
- Coordinated, plan and directed group activities of 2 young persons and developed referral programs to maintain long-term physical and mental support
- Educated young people on available services and processes to engage in programs to assist them in order to allow independence.
- Encouraged and advised mentees about values of education, and tertiary studies to acquire skills required for their ideal jobs.
Youth Facilitator
Maribyrnong City Council
06.2016 - 05.2017
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions such as dance sessions, youth empowered events including poetry, arts, and many lead roles for youths to partake in.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
- Developed comprehensive workshop materials to improve participant understanding and engagement.
- Developed mentorship program, connecting experienced professionals with newcomers to foster skill development.
Education
Bachelor - Youth Work And Criminal Justice
Victoria University
Melbourne, VIC05.2022
Diploma - Youth Work
Victoria University
Melbourne, VIC12.2016
Certificate III - Aged Care
Guidestar Training and Professional Services
St Albans, Melbourne2015
Certificate III - Home and Community Care
Guidestar Training and Professional Services
St Albans, Melbourne2015
Skills
- Patient-focused care
- Companionship, Patience, and Resilience
- Interpersonal Skills (ability to adapt, and create relationships with variety of people)
- Individual and Team player
- Ability to communicate effectively and listen attentively
- Ability to act with integrity in times of stress, or pressure
- Knowledgeable in Respect, Sensitivity, Multiculturalism and Religion
- Social Media Presence (Understanding young people in today's society)
- Ability to successfully create client rapport
- Reintegration Techniques
- Manual Handling
Certification
- Bachelor of Youth Work and Criminal Justice (on-going study)
- Diploma of Youth Work
- Victorian of The Week Recognition
- Youth Mentoring Assisted Pathways Recognition (Melbourne City Mission)
- Sponsorship Collaborator (The Charity Project)
- SCOPE
- CERT III in Aged Care
- CERT III in Home and Community Care
- CERT II Community Services
- First In First Aid Entry Level
- NDIS Screening Check
- Working with Children Check
Referee
DR Mark Chunga
Forensic Psychology
The Charity Projects
M: +61424 909 923
E: mark@thecharityprojects.org
Fadzayi Matongo
Child Protection Service
M: +6133 675 651
E: Fadzayimatongo@yahoo.com
Atong Chol
Policy Officer
Department of Justice and Community Safety
M: +61497 313 606
E: Monicaatong@gmail.com
Augustus Williams
Social Worker / Pastor
M: +61416 851 984
E: guswilliams008@yahoo.com
Timeline
Manager
Affluent Beaute
05.2022 - Current
Personal Support Worker
CraigCare Monee Ponds
10.2019 - 06.2020
Personal Support Worker
Workforce
06.2019 - 06.2020
Youth Worker
Liberian Youth Association Australia
07.2017 - 07.2018
Youth Mentor
Melbourne City Mission
05.2017 - 12.2017
Youth Facilitator
Maribyrnong City Council
06.2016 - 05.2017
Certificate III - Aged Care
Guidestar Training and Professional Services
Certificate III - Home and Community Care
Guidestar Training and Professional Services
- Bachelor of Youth Work and Criminal Justice (on-going study)
- Diploma of Youth Work
- Victorian of The Week Recognition
- Youth Mentoring Assisted Pathways Recognition (Melbourne City Mission)
- Sponsorship Collaborator (The Charity Project)
- SCOPE
- CERT III in Aged Care
- CERT III in Home and Community Care
- CERT II Community Services
- First In First Aid Entry Level
- NDIS Screening Check
- Working with Children Check
Bachelor - Youth Work And Criminal Justice
Victoria University
Diploma - Youth Work
Victoria University
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