Summary
Overview
Work History
Education
Skills
Training Program
Voluntary History
Timeline
Generic

Saranchai Arayavutikul

Cabin Crew
Chatswood

Summary

Professional with focus on delivering exceptional customer service and ensuring passenger safety. Expertise in managing in-flight operations, coordinating team efforts, and adapting to dynamic environments. Adept at fostering teamwork and leading through example to achieve operational excellence. Strong organizational skills, attention to detail, and capability to handle emergencies effectively.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Cabin Manager

Virgin Australia
04.2021 - Current
  • Managed the efficient and ensuring safe operation of the aircraft cabin including the guest service requirement
  • Provided a genuine and care when it comes to cultural sensitivity and special dietary requirements
  • Ensured passenger satisfaction by diligently addressing special requests and requirements throughout flights.
  • Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
  • Reduced customer complaints through effective conflict resolution and timely responses to concerns.
  • Mentored junior cabin crew members, fostering professional development and growth within the team.

Early Customer Engagement

Commonwealth Bank
04.2019 - 04.2021


  • Worked in call center environment handling manual and automatically dialed outbound calls and inbound calls as a debt collector.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Cabin Crew

Tigerair Australia
10.2016 - 03.2019
  • Ensured the security, safety and wellbeing of our customers and your colleagues come as the highest priority.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Assisted passengers with special needs, providing personalized care and support including accommodating those with allergies throughout the flight.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.

Education

Master of Accounting -

Central Queensland University
01.2005 - 1 2007

Master of Applied Linguistics - TESOL

Macquarie University
01.2000 - 1 2002

Bachelor of Education - English

Chiang Mai University
01.1995 - 1 1999

Skills

    Passenger assistance

    First aid proficiency

    Complaint handling

    Teamwork and collaboration

    Problem-solving abilities

    Safety awareness

    Cultural sensitivity

    Grooming and personal hygiene

Training Program

  • 2019, Apply First Aid certificate
  • 2017, RSA certificate, Hostec Training Organization, Sydney

Voluntary History

10/01/06, 12/31/06, Wagamama Supporting office, Accounting assistant

Timeline

Cabin Manager

Virgin Australia
04.2021 - Current

Early Customer Engagement

Commonwealth Bank
04.2019 - 04.2021

Cabin Crew

Tigerair Australia
10.2016 - 03.2019

Master of Accounting -

Central Queensland University
01.2005 - 1 2007

Master of Applied Linguistics - TESOL

Macquarie University
01.2000 - 1 2002

Bachelor of Education - English

Chiang Mai University
01.1995 - 1 1999

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Saranchai ArayavutikulCabin Crew