SARANDA AJAZI
Sydney,Australia
Summary
Proactive and versatile individual with a dedication to quickly adapting to new challenges. Throughout my years. I have developed a strong problem-solving ability and demonstrated a proven track record of fostering strong relationships with clients and team members. I believe in focusing on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Vision Australia
Wentworthville, New South Wales
12.2022 - Current
- Managed process claiming whereby verifying patients eligbility to claim their free spectacles.
- Conducted background checks on patients - to determine their entitlements.
OPTICAL STORE MANAGER
George and Matilda Eyecare
Wentworthville, Australia
12.2022 - Current
- Implementing my networking skills, to allow for a more efficient connection between the optometry business and the local ophthamologists and General practitioners which raised awareness of our optometry services that we offer to the surrounding communities.
- Profficient in managing the day-to-day activities in running on optometry business. This ranged from organising the appointment books for a high volume optometry business to the general issues surroundings patient complaints.
- Educated myself and become efficient with dealing with health insurance claims and transactions.
- Undertook the optical dispensing course, outside work hours to assist with me in better understanding the work-flow of an optometry business.
- Educated attending optometry students on the insides of on optometry business.
- Demonstrated to them how orders are sent and with general trouble shooting when repairing or fixing spectacle frames.
- Assisted optometrist in dictating referral letters to both ophthalmologists and general practitioners.
- Wentworthville, NSW
STORE MANAGER
David Jones
Gold coast, Australia
01.2020 - 12.2022
- Managed day-to-day store activities, with the aim of maintaining a smooth workflow and meeting KPIs.
- Led staff training programs to enhance team performance and service delivery.
- Encouraged a positive work environment through effective communication and team collaboration.
- Encouraged team feedback with regards to strategies to improve team performance and overall satisfaction within the workplace.
- Gold coast, Queensland
Optical Dispenser
Bupa
Newcastle
01.2020 - 01.2022
- Managed appointment scheduling and coordinated customer service inquiries.
- Coordinated health insurance claims and trouble shooting.
- Assist patients in frame choice based on their facial features
HAIRSTYLIST
Premier Hair Stylist
Brisbane, Australia
12.2008 - 07.2015
- Provided personalized hair consultations to determine client preferences.
- Recommended and applied suitable hair care products for client needs.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Brisbane, Queensland
Education
High School Diploma -
Pacific Pines High School
Gold Coast, QLD12.2007
Skills
- Optical dispensing
- Health insurance processing
- Team performance management
- Customer service improvement
- Networking development
- Conflict resolution
- Process troubleshooting
- Team leadership
Timeline
Administrative Assistant
Vision Australia
12.2022 - Current
OPTICAL STORE MANAGER
George and Matilda Eyecare
12.2022 - Current
Optical Dispenser
Bupa
01.2020 - 01.2022
STORE MANAGER
David Jones
01.2020 - 12.2022
HAIRSTYLIST
Premier Hair Stylist
12.2008 - 07.2015
High School Diploma -
Pacific Pines High School