Saranda Edwards
Port Lincoln,SA
Summary
Dynamic leader with proven expertise in workflow management and problem-solving honed at Drakes Supermarkets. Excelled in employee coaching, enhancing team productivity by fostering adaptability and strong communication skills. Achieved significant improvements in customer satisfaction and loyalty through effective complaint resolution and relationship building.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Experienced Customer Service Supervisor bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Drakes Supermarkets
02.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
High School Diploma -
Port Lincoln High School
Port Lincoln, SA11-2023
Skills
- Employee schedule management
- Complaint resolution
- Research
- Multitasking and organization
- Team leadership
- Workflow management
- Adaptability and flexibility
- Problem-solving
- Verbal and written communication
- Call monitoring
- Issue resolution
- Research and due diligence
Reading
Enthusiastic about literature of all kinds from fiction to non-fiction, and spends a large some of time delved into different varieties of books. Currently focused on fiction books taking place in fantasy type worlds and also learning about humanitary issues in my other non-fiction readings.
Fitness
Over the past two years fitness has been a goal that has shaped and influenced the person I've become. Through fitness I have gained a persistence in dedication to myself and the goals I have set for myself within this. I incorporate a variety of different fitness styles such as weight lifting, running and yoga.
References
Personal reference: Michelle Wright - 0429 182 731
Professional reference: Kyra Ellis - 0438 418 057
Professional reference: Kiahn Cooper-Welk - 0476 888 975
Timeline
Customer Service Supervisor
Drakes Supermarkets
02.2021 - Current
High School Diploma -
Port Lincoln High School
Similar Profiles
Angela NamroudAngela Namroud
Service Deli Assistant at Drakes SupermarketsService Deli Assistant at Drakes Supermarkets
Teliah SpeyerTeliah Speyer
Retail Worker at Drakes SupermarketsRetail Worker at Drakes Supermarkets
Luke BerminghamLuke Bermingham
Bakery Assistant at Drakes SupermarketsBakery Assistant at Drakes Supermarkets