Saranrat Yawichai

• Managed daily operations by ensuring a luxurious and memorable experience for VIP guests and conducted daily reporting and maintained comprehensive documentation improving operational efficiency by 20%.
• Oversaw cleanliness and hygiene standards, adhering to strict health and safety protocols.
• Addressed and resolved guest inquiries and issues with professionalism, successfully handling an average of 50+ guest interactions per day. Led a team of staff, fostering collaboration and motivation to deliver outstanding service consistently.

• Delivered exceptional front-line guest services, including check-in/checkout, reservations, and concierge services.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout process.
• Skillfully handled guest complaints and concerns, turning negative experiences into positive outcomes.
• Coordinated logistics for third-party services, enhancing overall guest experience and fostered strong relationships ensuring seamless coordination and elevated guest experiences.

• Supervised and mentored a team of attendants, ensuring adherence to luxury service standards.
• Managed PAR stock inventory, optimising resources to enhance guest offerings.
• Provided VIP guests with personalised services and fostered a cohesive team environment, mentoring attendants to deliver exceptional service.

Butler | Aug 2019 - Dec 2021

• Offered tailored butler services, from packing/unpacking to crafting specialty drinks.
• Served as the primary point of contact for VIP guests, ensuring all their needs were met with precision and care.