SARANYA NAIDU
Doncaster East,Victoria
Summary
Perceptive Senior Business Analyst with around 10 years of IT experience driving successful business processes for various companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
17
17
years of professional experience
Work History
Lead/Senior Business Analyst
Suncorp New Zealand
10.2021 - 10.2023
- Establish Product Roadmaps
- Problem discovery and Solution Design for Enterprise projects.
- Managed stakeholder expectations through transparent communication and timely status updates.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Coach and mentor analysts on requirements modelling techniques and best practices.
Senior Business Analyst
Fraedom (VISA)
12.2019 - 10.2021
- Worked in Banking and Expense stream of business with emphasis on security and authentication - IDAM 5
- Discovers, gathers, document, investigates, and elicits requirements
- Working with internal and external stakeholders
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managing Jira and maintaining a releasable backlog for future sprints
- Conducting Story mapping and Impact Mapping workshops with SMEs
- Conduct workshops to explore solutions and facilitate Scrum ceremonies
- Act to find agreement/mediate disagreement among meeting participants
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Business Analyst
Toll GE NZ
05.2017 - 12.2019
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Create documentation based on the business requirements and use cases
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Also worked as Project Manager by setting priorities and assisting in budget planning to achieve overall unit strategy
- Executed analysis of risks and identified risk mitigation strategies.
Application Analyst
Toll GE NZ
01.2017 - 05.2017
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Providing internal training on various logistics applications
- Trained end-users on new applications and features, facilitating a smooth transition during software rollouts.
- Upgrading application and checking for scope of improvement
- Supported daily operations and system maintenance procedures.
- Running regular ad hoc queries in MS SQL server to provide reports to a bunch of management users as per needs
- Documented clients' issues and processes of resolution.
Technical Support Specialist / Supervisor
Vodafone NZ
03.2016 - 01.2017
- Handling customer calls, escalations and floor support for other agents
- Using CRM to manage the customer issues
- Troubleshooting issues in internet, telephone and TV segments
- Resolving technical queries
- Using tools like Clarify, ICSS, Chorus Gateway, Network Analyzer, Authentication checker and Siebel
- Understanding telecom networks.
Proprietor
Self Employed (Business)
10.2012 - 07.2015
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
Associate Consultant - BASIS -Technology
SAP India
04.2007 - 12.2009
- Installation of CRM, SRM, SCM and upgrading various modules
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Discussing project development and changes in requirements
- Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
- Championed continuous improvement initiatives within the team leading towards enhanced productivity.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Led various projects under guidance and supervision of chief consultant.
Education
M.Sc. Computer Technology – With Distinction -
PSG College of Technology
01.2007
B.Sc. Information Technology -
PSG College of Technology
01.2005
Skills
- Salesforce
- ServiceNow
- Identity & Access Management
- Microsoft 365
- Jira
- Confluence
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
Introduction
I have completed my Masters in Computer Technology and been an IT professional with more than 10 years of experience in the field. I have an earned reputation for taking ownership of the work, meeting strict deadlines and delivering critical solutions. I moved from New Zealand recently after working with well know multinational companies for 8 years.
Languages
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
Lead/Senior Business Analyst
Suncorp New Zealand
10.2021 - 10.2023
Senior Business Analyst
Fraedom (VISA)
12.2019 - 10.2021
Business Analyst
Toll GE NZ
05.2017 - 12.2019
Application Analyst
Toll GE NZ
01.2017 - 05.2017
Technical Support Specialist / Supervisor
Vodafone NZ
03.2016 - 01.2017
Proprietor
Self Employed (Business)
10.2012 - 07.2015
Associate Consultant - BASIS -Technology
SAP India
04.2007 - 12.2009
M.Sc. Computer Technology – With Distinction -
PSG College of Technology
B.Sc. Information Technology -
PSG College of Technology
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