Saraswathi Kalluri

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer inquiries and suggestions courteously and professionally.

• Greet customers and make sure the customers are being taken care of.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Mastered point-of-service (POS) computer system.
• Handled currency and credit transactions quickly and accurately.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Communicated clearly and positively with coworkers and management.
• Work as an active and contributing team member.
• Resolved complaints promptly and professionally.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.

• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Streamlined the checkout process for faster service and improved customer experience.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Collaborated with team members to ensure smooth operations during peak hours.

· Assist customers with sales, stock rotation, refilling of stock.

· Maintain and monitor store inventory.

· Cross-trained and coordinated scheduling with team members to ensure seamless service

· Took initiative to find extra tasks when scheduled duties were completed

· Increased sales with excellent customer service levels and developed good relationships with regular customers.

· Process EFTPOS and cash transactions.

· Assist with stock replenishment and display in the retail area of the petrol station.

• Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.