SARATH BABU KANDERI
Service Engineer
Tiruttani,Tamil Nadu
Summary
Results-oriented professional with over 4 years of experience in service engineering, specializing in ensuring the availability and management of service infrastructure. Proven track record in enhancing service delivery processes, training stakeholders, and spearheading digital service initiatives. Committed to fostering customer loyalty through proactive after-sales service and adept in optimizing resources to improve service operations.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Service Engineer
Amara Raja Energy & Mobility Limited
Chennai, Tamil Nadu
01.2022 - Current
- Orchestrated the deployment and management of service infrastructure across multiple hubs, aligning with quality standards and company guidelines.
- Spearheaded training programs for franchisees and dealers, enhancing their skills in application, installation, and service software navigation.
- Championed digital service initiatives, leading to a 100% implementation rate among channel partners.
- Vigilantly monitored service calls, ensuring adherence to Turnaround Time (TAT) norms and thorough documentation.
- Conducted warranty adjudication and managed reverse logistics in coordination with distribution centers.
- Resolved escalated complaints, delivered product performance feedback, and identified areas for product enhancement.
- Conducted satisfaction assessments to gauge the impact of product performance on customers and dealers, initiating continuous service improvements.
- Participated in marketing campaigns and sales events, ensuring seamless operations without compromising strategic route plans.
- Collaborated closely with management on material mobilization and team management to maximize customer satisfaction post-sale.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Created user training documents, manuals and instructions for end users.
Service Technician
Somanatha Enterprises Amaron
Banagalore, Karnataka
08.2019 - 12.2021
- Managed battery inspections, charging procedures, and the resolution of service calls within established timelines.
- Oversaw the settlement of Free-of-Charge (FOC) batteries to retailers and customers, and handled the entry and generation of service documentation.
- Maintained comprehensive service documentation, ensuring high standards of record-keeping and compliance.
- Maintained accurate records of service calls, repairs, and parts used.
- Tested, diagnosed and repaired malfunctioning batteries using specialized tools and equipment.
- Provided technical advice to customers regarding the proper care and use of their batteries.
- Installed new batteries for customers in accordance with safety regulations.
Education
MBA - Marketing & Human Resources (Pursuing)
KKC Group of Institutions
Puttur, Andhra PradeshBachelor of Science - Mechanical Engineering
SRIRAM Engineering College
Chennai, Tamil Nadu03-2019
High School Diploma -
SRIRAM Polytechnic College
Chennai, Tamil Nadu03-2014
Skills
- Technical Expertise: Proficient in MS Office, Tally, SAP, Salesforce, and CRM platforms
- Skilled in utilizing AutoCAD, ANSYS, and Creo for design and engineering tasks
- Service Delivery Management
- Customer Service Excellence
- Quality Assurance
- Strategic Planning
Certification
- AutoCAD Certification: Demonstrated expertise in computer-aided design and drafting, proficient in creating precise 2D and 3D technical drawings and models with AutoCAD software.
- ANSYS Certification: Skilled in employing ANSYS software for engineering simulation, capable of analyzing complex multi-physics phenomena to optimize product development.
- Creo Certification: Proficient in using Creo's suite of scalable software to design, analyze, and visualize product design from concept to completion, ensuring robustness and performance.
Timeline
Service Engineer
Amara Raja Energy & Mobility Limited
01.2022 - Current
Service Technician
Somanatha Enterprises Amaron
08.2019 - 12.2021
- AutoCAD Certification: Demonstrated expertise in computer-aided design and drafting, proficient in creating precise 2D and 3D technical drawings and models with AutoCAD software.
- ANSYS Certification: Skilled in employing ANSYS software for engineering simulation, capable of analyzing complex multi-physics phenomena to optimize product development.
- Creo Certification: Proficient in using Creo's suite of scalable software to design, analyze, and visualize product design from concept to completion, ensuring robustness and performance.
MBA - Marketing & Human Resources (Pursuing)
KKC Group of Institutions
Bachelor of Science - Mechanical Engineering
SRIRAM Engineering College
High School Diploma -
SRIRAM Polytechnic College
Languages
English
Professional
Telugu
Native/ Bilingual
Tamil
Native/ Bilingual
Kannada
Professional
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