A dynamic leader with over 15 years of Telco & IT experience, proven track record of delivering strategic technology solutions for large-scale enterprises.
Expertise in SAFe Agile Delivery model and experience in managing geographically diversified teams and vendors, establishing robust governance frameworks to manage project schedules/ cost/ quality/ risks/ change/ improvements.
Excellent collaborator with strong analytical, interpersonal & stakeholder management skills, coupled with continuous learning attitude and a strive for excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager(Technical Capability & Delivery)
nbn (National Broadband Network of Australia)
2020.12 - Current
Key Responsibilities
As leader of Tech Services for N2P Fixed Line Program, led a cross-functional team of 13 on/offshore members to deliver high-quality results.
Led delivery of multiple strategic IT initiatives/ projects to support Executive Manager and GM sponsor.
Established Agile Automation delivery Framework and provided strong leadership to enhance team productivity and morale.
Delivered over 40+ tool bundles and 120+ code modules consisting of cloud database, reporting and robotic solutions.
Steered Key Performance Indicator (KPI) rollout initiative of N2P Program used for NatCo and SteerCo meetings with Delivery partners.
Governed the SOW engagement with Technology Delivery Partner (vendor).
As Product Owner - program managed with multiple business units to deliver IT systems capability.
Delivered e2e process and tools transformation for ongoing Return-on-Investment assessment (RIPE) and Material Reconciliation (MRR) processes.
Led process definition/ continuous improvements, change management and stakeholder relationships.
Accomplishments
EGM Award for N2P being first program to rollout Quality Confidence Score KPI among all build programs.
Achieved End-to-End Transformation, resulting in 6,214 person-days saved (~$4.6 million cost savings) through process improvements, automation, and robotic solutions.
Established the IT System NeXus AWS Vision database for reporting and predictive data analytics.
Established SAFe Agile Framework and coached the team for sprint delivery.
Delivered AWS RedShift (CEDW SHARP), WOMS, Defect Management Portal (DMP) with SEO teams.
Technical Project Manager
nbn (National Broadband Network of Australia)
2018.01 - 2020.11
Key Responsibilities
As Technical Project Manager for HDA Fibre to the Curb program, I led delivery of a strategic IT capability to load network data into physical network inventory system
Led a major initiative (100% RTC) to ensure no customers are left behind to be connected to the broadband access network
Led process definition and process improvements initiatives, change management and stakeholder engagement.
Accomplishments
Achieved ~88% effort reduction, ~$8 million savings in 2 years, through PNI Loader tool delivery.
Achieved a remarkable ~99.62% ready to connection rate out of 655K total customers premises.
Achieved ~58% cycle time reduction through eliminating wastage in end-to-end process.
PMO Program Lead
nbn (National Broadband Network of Australia)
2017.01 - 2018.01
Key Resposibilities
As a PMO Program Lead I led right shoring initiative to onboard offshore resources and transition work across 5 service lines
Established executive and operational reports and dashboards and Key Performance Indictors (KPIs) for PMO
Developed program level scheduling, forecasting trackers, change management trackers, risk/issue registers