Sarbjot Singh Sadeora
Marsden Park
Summary
A recent graduate of the Commonwealth Bank of Australia's Data Analytics program, I am passionate about leveraging data to drive strategic insights and deliver meaningful business impact. Through hands-on experience across multiple rotations—including analytics and insight generation—I’ve developed strong skills in SQL, stakeholder engagement, and presenting complex findings. I’m now looking to deepen my expertise in data science, with a focus on developing predictive models and applying machine learning and AI to improve efficiency, inform decision-making, and enhance the customer experience. Committed to continuous learning, I’m eager to contribute to innovative, data-driven projects that create real value.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Analytics Graduate
Commonwealth Bank
Sydney, New South Wales
02.2024 - Current
- Extracted, transformed, and analysed data using SQL, GDW, Tableau, and Excel to support strategic business initiatives and reporting needs.
- Collaborated with cross-functional stakeholders to gather requirements, conduct in-depth analysis, and deliver insights through customised reports and dashboards.
- Presented data-driven findings and clear recommendations in stakeholder forums, effectively bridging technical analysis with business decision-making.
- Strengthened core capabilities in stakeholder engagement, communication, business acumen, and analytical problem-solving in a dynamic environment.
- Demonstrated initiative and curiosity by actively seeking learning opportunities and proposing process improvements to enhance analytical efficiency.
Fraud Analyst
Commonwealth Bank Of Australia
04.2022 - Current
- Adhered KPI's set including Average Handling Time & Quality. Managed over 70 calls per day.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provided exemplary level of customer service to clients and company personnel.
Customer Service Assistant
Supercheap Auto
08.2019 - Current
- Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Answered questions about store policies and concerns to support positive customer experiences.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit transactions with 100% accuracy.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Audit and Assurance Vacationer
Deloitte
11.2021 - 02.2022
- Assist in drafting engagement, representation, and management letters under prescribed format.
- Developed understanding of company audit methodology, approach, and tools while working under supervision of senior analysts.
- Facilitated in office administration and client communication to help manage auditors' workload.
- Identified major risk areas and gaps in internal controls, process notes, and risk control matrices to plan and perform audit procedures.
- Proofread audit and tax reports and year-end financial statements to verify accuracy.
Customer Service Representative
Datacom
05.2021 - 10.2021
- Adhere to Key Performance Indicators (KPI) set by Service Australia including Average Handling Time & Quality. Managed over 50 calls per day.
- Answer incoming calls and respond to caller's queries effectively, efficiently, and accurately.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Ensure all interactions, decisions, and details are updated and recorded accurately.
- Have a good understanding of client needs and provide appropriate solutions to queries.
- Work within a team environment by supporting team members and actively participating and contributing in team meetings.
Education
Bachelor of Applied Finance With Bachelor of Commerce – Professional Accounting -
Macquarie University
Sydney, NSW 02.2019 - 02.2025
Higher School Certificate -
Glenwood High School
Sydney, NSW 01.2012 - 12.2018
Volunteer Experience & Leadership
- Sikh Youth Association
- Work Experience at a Dentistry Clinic
- Leadership program in High School
- Public speaking delivered to a Member of Parliament and several committees in society including members from the Blacktown Council
- NAB Inspiration Program
Timeline
Analytics Graduate
Commonwealth Bank
02.2024 - Current
Fraud Analyst
Commonwealth Bank Of Australia
04.2022 - Current
Audit and Assurance Vacationer
Deloitte
11.2021 - 02.2022
Customer Service Representative
Datacom
05.2021 - 10.2021
Customer Service Assistant
Supercheap Auto
08.2019 - Current
Bachelor of Applied Finance With Bachelor of Commerce – Professional Accounting -
Macquarie University
02.2019 - 02.2025
Higher School Certificate -
Glenwood High School
01.2012 - 12.2018
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