Sareeta Tejwani
Brisbane/Rochedale,QLD
Summary
To work in a creative and challenging environment that will refine my skills and help me grow my Knowledge in HR and admin.
Overview
5
5
years of professional experience
Work History
Admin and Student Support Officer
Page Institute College
12.2021 - Current
- Answering around 50 calls each day from prospective students with course inquiries, program details, and application procedures.
- Responded to inquiries from various stakeholders, including students, trainers, and external partners, via email, phone, and in-person interactions.
- Processing student enrolments, ensuring accurate documentation and adherence to enrollment deadlines.
- Providing ongoing support to enrolled students, addressing course materials, schedules, and administrative procedures queries.
- Maintain student records, ensuring accuracy and confidentiality.
- Utilizing the DET Connect portal to assess students' eligibility for courses and government funding. Ensure that students meet the necessary requirements to apply for the programs they're interested in.
- Maintain accurate and up-to-date student records in the institute's database (aXcelerate).
- Manage scheduling of classes, workshops, and events, coordinating with instructors and venues to ensure seamless execution.
- Prepare and distribute class materials, including presentations, handouts, and other necessary resources.
- Support the coordination of informational sessions and orientations for new students.
Administration Officer
E Help Sultions
06.2021 - 12.2021
- Interacted with clients via phone, email, and in-person meetings. Provide information about the education courses, English language programs, NAATI services, and migration options offered by E Help Solutions.
- Assisted clients in enrolling for education courses and English language programs. Collect and organize required documentation for various visa applications, including temporary work visas, partner visas, student visas, business visas, and family visas.
- Provide guidance to clients in completing visa application forms accurately. Ensure that all necessary documents are attached, and applications are submitted within required deadlines.
- Maintain accurate and confidential client records, including personal details, visa applications, and communication history. Input data into the company's systems to track client progress.
- Communicate with relevant immigration and education authorities to stay updated on policy changes, visa processing times, and other regulatory matters that may impact clients.
- Schedule appointments for clients with migration consultants, education advisors, and NAATI experts. Ensure smooth coordination and timely reminders.
- Maintain regular communication with clients to provide updates on their applications, offer assistance, and address any concerns. Seek feedback to continuously improve the quality of services.
- Aid clients in making payments for services. Ensure that payments are properly processed and track outstanding dues,
Administrative Assistant
SISTECH
06.2018 - 05.2021
- Handled student admissions, enrollment, and registration processes.
- Managed student inquiries, addressed complaints, and promptly responded to requests for information.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained student records, ensuring accuracy and compliance with data protection regulations.
- Coordinate class schedules, exams, and academic events.
- Collaborate with faculty and departments to allocate classrooms and resources efficiently
- Communicate schedule changes and updates to students and staff.
- Maintain the office environment by organizing and managing office supplies, equipment, and facilities.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Education
MBA - Human Resources Management
IQRA University
Karachi Pakistan 05.2017
Skills
- Troubleshooting
- Customer Service
- Communication
- Problem-Solving
- Documentation and Reporting
- Administration Collaboration
- Telephone Support
- Clerical Support
- Database management
References
Available on request
Timeline
Admin and Student Support Officer
Page Institute College
12.2021 - Current
Administration Officer
E Help Sultions
06.2021 - 12.2021
Administrative Assistant
SISTECH
06.2018 - 05.2021
MBA - Human Resources Management
IQRA University
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