Sarena Phan
Summary
Dynamic Spa Supervisor at The Darling Spa with expertise in spa operations and appointment management. Successfully enhanced client experiences through effective staff coaching and motivation. Proficient in scheduling software, optimizing appointments, and maintaining high health and safety standards. Committed to fostering a clean and organized environment for exceptional service delivery.
Overview
17
17
years of professional experience
Work History
Spa Supervisor
The Darling Spa
03.2023 - 05.2025
- Assisted in daily operations to ensure smooth spa services and customer satisfaction.
- Provided support in maintaining cleanliness and organization of treatment rooms and common areas.
- Learned scheduling software to manage appointments and optimize staff assignments effectively.
- Collaborated with team members to enhance service delivery and improve client experiences.
- Monitored inventory levels of products and supplies, assisting with ordering as needed.
- Engaged with clients to address inquiries, providing information on treatments and services offered.
- Participated in training sessions to develop knowledge of spa protocols and safety standards.
Spa Receptionist
Qt Hotel
03.2020 - 03.2023
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Processed payments and handled financial transactions accurately, ensuring compliance with spa policies.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Updated customer records and maintained accurate client information.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Listened closely to customer complaints and responded appropriately to issues.
- Perform all spa treatments when required.
Spa Receptionist/ Beauty Therapist
The William Inglis- Sofitel
03.2019 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Coordinated spa services and treatments, maintaining accurate records in scheduling software.
- Trained new reception staff on procedures, enhancing team efficiency and service quality.
- Perform all spa treatments.
Senior Spa Therapist
Harbour Day Spa
Cleveland, QLD
04.2017 - 03.2019
- Delivered exceptional spa treatments, enhancing client satisfaction and loyalty.
- Implemented new treatment protocols, improving service efficiency and consistency.
- Collaborated with management to design promotional packages, boosting client engagement.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
Beauty Therapist
Gina’s Hair and Beauty
12.2007 - 01.2016
- Delivered personalized beauty treatments, including facials and body therapies, enhancing client satisfaction.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health regulations.
- Assisted in training junior therapists on techniques and customer service standards.
- Conducted skin analyses to recommend appropriate products for clients' specific needs.
- Managed inventory of beauty products and supplies, optimizing stock levels for operational efficiency.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
Education
Diploma - Beauty Therapy
Madame Korner
2007
Skills
- Spa operations
- Health and safety
- Employee motivation
- Appointment management
- Staff management
- Appointment scheduling
- Facility maintenance
- Employee coaching
References
Varsha Nandni
Darling Spa Manager
0410 465 257
Sophia
SpaQ Spa Manager
0493 065 043
Timeline
Spa Supervisor
The Darling Spa
03.2023 - 05.2025
Spa Receptionist
Qt Hotel
03.2020 - 03.2023
Spa Receptionist/ Beauty Therapist
The William Inglis- Sofitel
03.2019 - 03.2020
Senior Spa Therapist
Harbour Day Spa
04.2017 - 03.2019
Beauty Therapist
Gina’s Hair and Beauty
12.2007 - 01.2016
Diploma - Beauty Therapy
Madame Korner